Linux

Your Acronis agent build is 4290+; either you have just updated from the previous build or made a fresh installation.

Backup fails when the retention rules are applied with the following error message: "Internal error in library. The linked position is unknown."

To upgrade from Acronis Storage 2.4 to Acronis Software-Defined Infrastructure 2.5, follow this guide: https://kb.acronis.com/content/62188 

Acronis Scheduler is a tool which is responsible for scheduled Acronis operations. If scheduled backups or other activities do not work as configured in backup plan or task, proceed with this article in order to identify the root cause and solve the issue if possible.

Follow these steps to troubleshoot Acronis Scheduler issues:

This article describes how to get strace output of Acronis services in Linux

This article describes the new way of enabling debug logging. Debug logs are needed in rare occasions and must be gathered only if Acronis support representative explicitly asks to do it (basically, when the root cause of a warning or error cannot be discovered based on the existing errors). Do not enable debug logs by default - it will fill up free space quickly, and troubleshooting usual problems will be almost impossible due to large amount of unnecessary data.

How to create a Linux System Report

This article describes how to get asamba verbose logs of Acronis services in Linux and macOS

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