Linux

This article applies to:

  • Acronis Backup Cloud
  • Acronis Backup 12.5 - Cloud Deployment

Symptoms

You faced an issue with the registration of the Agent during the automatic installation and try to use the instruction from the article 55244:Acronis Backup Cloud: Registering Backup Client Manually

The RegisterAgent tool gives you an error:

Acronis Snap Deploy 5 licensing is based on the number of deployed and/or managed computers. License types are different in terms of the operating system to deploy and in terms of number of allowed deployments.

In terms of the operating system you can deploy, you can have a workstation or server license:

This article describes how to resolve and troubleshoot the error "Error creating snapshot" encountered while backing up a physical or virtual machine. Generally following snapshot errors may occur:

This article applies to Linux OS.

Follow this article to back up MySQL databases on a machine in consistent state:

To upgrade from Acronis Storage 2.4 to Acronis Software-Defined Infrastructure 2.5, follow this guide: https://kb.acronis.com/content/62188

The document describes manual update for Acronis Storage v. 2.x and all the additional components to the latest available update of Acronis Storage 2.4 and how to update Acronis Software-Defined Infrastructure 2.5 to later updates.

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software

Under specific circumstances software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is the following:

Symptoms

  1. You make an entire machine backup or disks/volumes backup of a machine with Agent for Linux
  2. Backup fails with the following error:

    No volumes have been found while processing the 'All Volumes' template.

    or

    No volumes have been found while processing the 'Fixed Volumes' template
     

    or

    The SnapAPI kernel module is not loaded for the kernel currently running on the system. Install the module for this kernel version, and then retry the backup.

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