Linux

Troubleshooting issues with Wake-on-LAN in Acronis Backup Advanced

This article explains the general concept of archives and backups as realized in Acronis Backup & Recovery, and how one can resume previous backups into the same archive

Description of the Wake-on-LAN technology implemented in Acronis Backup Advanced

Create two separate tasks if you are planning to back up local and network folders

Tape write block size cannot be adjusted in Acronis Backup Advanced 11.5

This article describes how to install the Agent for Linux remotely.

Errors during recovery can happen for a number of different reasons and this article will help troubleshoot and resolve such issues. 

Prerequisites

If you are having any sort of issue during recovery, always validate the archive as the first step. If validation find a problem with your archive please follow the instructions in this article.

Expand All

Instructions on how to troubleshoot and resolve issues with disk/partition backup failures

Introduction

Backup of drives or partitions may fail due to a variety of reasons, but not all reasons are specific to this type of backup. Generally the problem can be treated as a partition backup failure only when you also tried to run a file backup

This article describes how to change the time zone on vCDA machine.

This article describes how to resolve and troubleshoot the error "Error creating snapshot" encountered while backing up a physical or virtual machine. Generally following snapshot errors may occur:

This article looks at troubleshooting hardware resources overuse with Acronis products.

In general, perfomance is constantly being optimized, so updating to the latest build is always recommended for the best perfomance of backup and other operations. 

First of all check out the general system requirements to make sure that the hardware usage in your particular scenario is actually outside the normal operating parameters of our product.

In order to boot a virtual machine in a Red Hat Enterprise Virtualization (RHEV) environment using Acronis bootable media, follow these steps:

id_enable.zipid_enable.zipid_enable.zipid_enable.zipid_enable.zipBackup fails with errors "Failed to commit operations" and "Internal error: different hash after rebackup"

Follow this article to back up MySQL databases on a machine in consistent state:

How to prepare the pre-compiled SnapAPI modules for Acronis backup software for Linux.

This article looks at troubleshooting performance problems of the different sub-tasks and operations involved in running a backup plan: backup, replication, validation, recovery etc. 

Performance depends on a lot of factors. For example, it could be hardware limitations that cannot be fixed without changing the hardware or the product under-performing due to conflicts with the system which have to be fixed by Acronis development. So it is important to make sure the performance bottleneck is understood exactly. This article aims to help you do just that. 

Because Acronis products work with the storage system of an operating system on a very low level, there is a small risk that different conflicts on this level can lead to an operating system crash during backup or other operations. Please follow the instructions below to troubleshoot these issues, depending on what operating system is being used..

You need to use Acronis Universal Restore to recover the system backup of one machine to another one with dissimilar hardware.

List of file systems Acronis True Image Home 2010 supports

Symptoms

In some cases Acronis Managed Machine Service cannot stop in time and is killed and you receive the following error in logs:

acronis_mms.service failed.

Cause

Timeout period for Acronis MMS service is too short for the given environment and Acronis software usage.

Solution

Increase the timeout setting for acronis_mms to allow for correct service stop.

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software

Under specific circumstances software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is the following:

Introduction

As a service provider using Acronis Backup Cloud solution you can have a hybrid storage organized for storing backups (such as Acronis Storage or Acronis Storage Gateway).

There may be a situation requiring you to re-register the hybrid storage. Below are instructions on how to perform this operation for different versions of Acronis Storage.

Description

Acronis Storage Gateway:

This article explains to install Acronis software on Linux systems without installing packages required for compiling SnapAPI module on every machine. Instead, it's possible to install Acronis agent on a test machine and distribute precompiled module over your systems.

Solution

On the source machine:

1. Build SnapAPI modules:

Acronis Software is not always able to detect storage hardware correctly in the backup source selection or Disk Management components. This is often caused by a conflict with hardware, its drivers or third-party software. There is a huge number of possible storage configurations, and we cannot test every single one beforehand.

This issue can also be caused by an incorrect or unfinished installation of the product.

Follow step-by-step instructions below to troubleshoot the issue. Choose Windows or Linux depending on what operating system you are using.

The operation fails because the archive meta information is damaged or missing. Run vault validation to fix the issue

Acronis Scheduler is a tool which is responsible for scheduled Acronis operations. If scheduled backups or other activities do not work as configured in backup plan or task, proceed with this article in order to identify the root cause and solve the issue if possible.

Follow these steps to troubleshoot Acronis Scheduler issues:

This article describes how to get strace output of Acronis services in Linux

This article describes the new way of enabling debug logging. Debug logs are needed in rare occasions and must be gathered only if Acronis support representative explicitly asks to do it (basically, when the root cause of a warning or error cannot be discovered based on the existing errors). Do not enable debug logs by default - it will fill up free space quickly, and troubleshooting usual problems will be almost impossible due to large amount of unnecessary data.

Pages

You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
14 + 6 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.