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FAQs & Hot Topics

How to upgrade to Acronis True Image 2020

Acronis True Image 2020: Licensing and Upgrade FAQ

Acronis Active Protection: Frequently Asked Questions

Acronis True Image 2020 FAQ

Acronis True Image and BitLocker FAQ

Acronis Ransomware Protection FAQ

Acronis Revive 2019 FAQ

Acronis True Image 2020 on Mac: FAQ

Licensing, Requirements, Features & More

Acronis True Image 2020: do not delete first tibx file

Acronis True Image 2020: Incremental backups do not create separate files when using new backup format

Acronis True Image 2020: new tibx backup format FAQ

Acronis True Image 2020: .tibx backups in Cloud

Acronis True Image 2020: how to view and manage backup versions in new backup format

Acronis True Image 2020: tibx backups in local destinations

Acronis True Image 2020: Limitations of tibx backups

macOS Catalina(10.15) support in Acronis True Image

Difference between Acronis Backup 12.5 Standard, Acronis Backup 12.5 Advanced and Acronis True Image 2020

Acronis True Image 2020: Windows services and processes

Third-party software used in Acronis True Image 2020

Acronis True Image: Time and date format

Acronis True Image 2020 licensing

Acronis Ransomware Protection Support Policy

Acronis True Image: virtual machines support

Acronis True Image: unsupported CPU and operating systems

Acronis Disk Director 12.5 is not supported on Mac computers

Acronis True Image: Disk clone is not visible in Windows Explorer

Acronis Revive 2019: Upgrade policy

macOS Mojave(10.14) support in Acronis True Image

Acronis True Image: Survival Kit disk partition for backups is limited to 2TB on BIOS-booted systems

Acronis True Image: Apple Beta Software support

Installing Acronis True Image and Acronis Disk Director on the same computer

Acronis True Image does not support Storage Spaces

Acronis True Image: Windows Insider Program (beta) builds support

macOS High Sierra(10.13) support in Acronis True Image

Acronis True Image 2018, 2019 and 2020: logs location of mobile backup to NAS

Acronis True Image: data size in statistics bar

Third-party software used in Acronis Revive 2017 and 2019

Acronis True Image: Community Tools

How to check whether your license is perpetual or subscription

Acronis True Image: archiving exclusions

Acronis products: using USB sticks with more than 32GB capacity

Acronis True Image: supported network protocols

Acronis True Image: installation fails with "Some Acronis products must be uninstalled first"

Acronis Disk Director 12: Supported Storage Devices

Acronis Software: Acronis bootable media does not support NVM Express

Acronis True Image: compatibility with BitLocker

Windows 10 support in Acronis products

Acronis True Image on Mac: supported Parallels Desktop versions

Acronis True Image: Cleanup Utility

Multi-Product Bootable Media in Acronis Home Products

Acronis True Image on Mac: Boot Camp support

Acronis Disk Director 12: Upgrade Policy

Third Party Software Used in Acronis Disk Director 12

Acronis Disk Director 12: Key Features

Acronis Disk Director 12: New Features and Enhancements

Acronis Disk Director: Hardware Requirements

Acronis Disk Director 12: Supported File Systems

Acronis Disk Director 12: Supported Operating Systems

How-tos

Acronis True Image: how to clone a disk

How to download Acronis bootable media ISO

How to upgrade to Acronis True Image 2020

Acronis True Image 2020: How to activate license

Acronis True Image 2020: how to create bootable media

Acronis True Image 2020: Universal Restore

Acronis Disk Director: Disk Cloning

Acronis True Image 2019 and 2020: Active Cloning in Windows

Acronis True Image: recovering Windows from a boot failure

Acronis True Image 2020: how to restore files from a backup (Windows)

Acronis True Image 2020 (Windows): "You've exceeded the maximum number of activations for this serial number"

Acronis True Image 2020: How to restore your computer with WinPE-based or WinRE-based media

Acronis True Image: repair, update and clean installations on Windows

How to turn off the automatic renewal of a subscription

Acronis True Image: how to disable Active Protection in Windows

Acronis True Image 2019 and 2020: How to delete old backups

Acronis True Image: Collecting System Report

Acronis True Image: how to delete backups in Acronis Cloud and free up Cloud storage space

Acronis True Image 2020: how to back up entire computer

Acronis True Image 2020: How to install

Acronis True Image: how to transfer license to a new computer

Acronis True Image 2019 and 2020: how to create Acronis Survival Kit

Acronis Disk Director 12: Download Bootable Media

Acronis Software: Making Acronis Products Compatible with Antivirus Software

Acronis True Image on Mac: Changing startup options on Apple T2 chip

Acronis Disk Director 12: Creating WinPE-Based Acronis Bootable Media

Acronis True Image Advanced and Premium: how to manage subscription licenses

Acronis True Image: How to clone a disk on Mac

Acronis True Image 2020: how to enable Active Protection in Windows

Acronis Disk Director 12 Home: Updating to the Latest Build

Acronis True Image 2020 (Windows): how to update to the latest build

Acronis True Image 2020: how to view and manage backup versions in new backup format

Acronis True Image 2020: Replica (Dual protection)

Acronis Disk Director 12: Installation

How to purchase Acronis products

Acronis True Image 2020: how to back up files or disks

Acronis True Image: how to purchase advanced or premium subscriptions for additional computers

Acronis Disk Director 12: Changing from Demo to Full Version

Viewing Build Number in Acronis Products

Acronis True Image 2019 and 2020: how to back up Office 365 accounts

Acronis Home Products: Creating Multiproduct Bootable USB with grub4dos

Acronis Ransomware Protection: how to pause or delete backup

Acronis True Image: 'Snapshot for backup' option overview

Acronis True Image 2018 and 2019: how to restore APFS volumes to a new disk

Acronis True Image 2020: how to switch from trial to full

Acronis True Image: Send Feedback

Creating an MS Installer Log of Acronis Software

Acronis True Image on Mac: Changing the Product Language

Acronis True Image 2020 (Mac): "You've exceeded the maximum number of activations for this serial number"

Acronis Ransomware Protection: how to create a backup

Technical Questions & Known Solutions

Acronis software: M.2 and NVMe drives are not detected by Linux-based bootable media and Acronis startup recovery manager

Acronis True Image: Sign In at Program Start Fails

Acronis True Image: Backup Fails with "Cannot open a backup on an encrypted volume" or "The backup location was not found on the destination drive"

Acronis True Image: Backup fails with "There is not enough space on the destination drive to perform a backup"

Acronis True Image Does Not Clone Drives with Different Logical Sector Sizes

Acronis True Image: NAS Is Not Detected

Acronis True Image: Backup Fails with "Disk is full" Or "Write error"

Acronis True Image: E-mail Notifications to Gmail Fail with "Authentication failed"

Acronis True Image 2020: Login in product fails if there is a problem with root certification authority certificate

Acronis True Image: "The serial number is incorrect" error

Acronis True Image: "The serial number is registered to another account" error

Acronis True Image: local backups are not available for recovery if "metadata" file appears in the backup destination

Acronis Ransomware Protection: "You already have a more powerful Acronis solution installed" message during installation

Acronis True Image: troubleshooting issues with Acronis Active Protection

Acronis True Image: Backup is shown as "Queued" when no other backups are running

Acronis Software: installation fails with "MainEngineThread is returning 1603" or "MainEngineThread is returning 1618"

Acronis True Image: Recovery does not start after reboot on HP machines

Acronis True Image: unable to select a disk for new backup, already configured backups fail, if volsnap is missing from UpperFilters in the system registry

Acronis True Image: installation fails with "Some Acronis products must be uninstalled first"

Acronis Products: Installation Fails with "An error occurred during the installation of assembly" "Microsoft.VC80.CRT,publicKeyToken"

Acronis True Image on Windows: Backup hangs at "Calculating time remaining"

Acronis software: *.OST-file is not backed up

Acronis True Image: E-mail Notifications to Yahoo or to Outlook/Live/Hotmail Fail with "An unknown error has occurred"

First cloud backup is slow

Acronis True Image: Installation Fails with "Another installation is already in progress"

Acronis True Image 2018, 2019 and 2020: Active Protection blocks legitimate applications

Acronis True Image: exFAT partitions are detected as empty by Linux-based media

Acronis True Image (Mac): APFS disk clone fails on earlier versions of macOS

Acronis True Image: Installation Fails with "%1 is not a valid Win32 application" on Windows 10

Acronis True Image: "You have conflicting subscriptions"

Acronis True Image: Backup to Cloud fails with the error message "Failed to resolve the proxy address"

Acronis True Image (Mac): Cloning fails with "MFT bitmap corrupted" or "Format/resize error"

Acronis True Image: Backup to network share fails if guest account is used

Acronis True Image: elements in the user interface are too small on high-DPI monitors with high relative scaling on Windows

Acronis True Image 2020: Replication fails with error "The disk with your backup data is not connected"

Acronis True Image 2019 and 2020: Message "Format/resize error" when creating Survival Kit

Acronis Disk Director: operation is not performed after the requested reboot

Acronis True Image: High CPU usage by Acronis processes

Acronis True Image: only 2 TB of space are available on a disk larger than 2 TB after disk cloning or backup restoration

Acronis True Image: "Cannot authenticate account" error

Acronis Disk Director fails to start with error "Cannot connect to localhost"

Acronis True Image does not support Storage Spaces

Acronis Ransomware Protection: installation on Windows 8.1 fails with "Error 5100"

Acronis True Image: Backup, recovery fail with error "Read error or data content is corrupted"

Acronis True Image: mobile backup pauses when device is in sleep mode

Acronis True Image: Survival Kit disk partition for backups is limited to 2TB on BIOS-booted systems

Acronis True Image: Installation Fails with "The Windows Installer Service could not be accessed"

Acronis True Image: Installation fails with "The system cannot find the file specified"

Acronis Ransomware Protection: purchasing Acronis Cloud is not available

Acronis True Image: Backup fails if Act! software product is misconfigured

Troubleshooting

Acronis True Image: Cleanup Utility

Acronis True Image: recovering Windows from a boot failure

Acronis True Image: repair, update and clean installations on Windows

Acronis True Image: Do not delete .TIB or .TIBX files outside of Acronis True Image

Acronis True Image: Collecting System Report

Acronis True Image: Installation Fails in Windows

Acronis True Image: license activation fails due to blocked network connection to Acronis servers

Acronis Software: Troubleshooting Application Lockups

Acronis Software: Unbootable System after Cloning Operation

Troubleshooting Issues with Corrupt Backups

Acronis Backup to Cloud access ports and hostnames

Acronis True Image: repairing program settings

Acronis cloud certificate location

Acronis True Image: NAS Is Not Detected

Acronis Software: Troubleshooting Application Crashes

Acronis Home Products: Serial Number Is Not Accepted

Acronis True Image: troubleshooting mobile backup

Acronis True Image: troubleshooting issues with Acronis Active Protection

Acronis Software: Troubleshooting Universal Restore and Bootability Issues

Acronis Revive 2017 and 2019: how to collect diagnostic information and contact support

Acronis True Image: Restored Operating System Fails to Boot

Acronis Software: Cloning Fails

Acronis True Image: troubleshooting issues with backup to Acronis Cloud

Acronis True Image: Recovery Fails

Acronis Bootable Media(Linux-based): Troubleshooting NIC Detection

Acronis True Image 2018, 2019 and 2020: Active Protection blocks legitimate applications

Acronis True Image: Troubleshooting System Clean-up Issues

Acronis True Image: Validation Fails

Acronis True Image 2016-2020: Creating an MS Installer Log

Acronis Software: Troubleshooting Operating System Crashes

Acronis True Image: Troubleshooting Sync

Acronis True Image: How to determine if a backup in Acronis Cloud is in old ("tib") or new ("tibx") format

Acronis True Image: High CPU usage by Acronis processes

Acronis True Image: partially disabling Acronis software from automatically starting with Windows

Acronis True Image : Troubleshooting Online Dashboard

Acronis True Image: Troubleshooting Try&Decide Issues

Acronis True Image: Applications or Files Don't Work after Recovery

Acronis Linux-based Bootable Media: Troubleshooting USB HID Devices Detection Issues

Acronis True Image: Collecting Debug Logs

Acronis True Image: Troubleshooting Mount/Explore Issues in Windows

Acronis True Image: TrueImageHomeService.exe causes high CPU usage

Acronis True Image Linux-based bootable media boots into black screen after selecting any option in the option menu

Acronis True Image: files and folders are not excluded from backup if there are issues with file system on the backup source

Acronis True Image 2018, 2019 and 2020: logs location of mobile backup to NAS

Information required for investigation of a Ransomware attack

Acronis Software: Troubleshooting Windows Operating System Lockup

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