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FAQs & Hot Topics

How to upgrade to Acronis True Image 2020
Acronis Active Protection: Frequently Asked Questions
Acronis Revive 2019 FAQ
Acronis True Image 2020: Licensing and Upgrade FAQ
Acronis True Image and BitLocker FAQ
Acronis True Image 2020 FAQ
Acronis True Image 2020 on Mac: FAQ

Licensing, Requirements, Features & More

Acronis True Image 2020: do not delete first tibx file
Acronis True Image 2020: Incremental backups do not create separate files when using new backup format
Acronis True Image 2020: new tibx backup format FAQ
Acronis True Image 2020: .tibx backups in Cloud
Acronis True Image 2020: how to view and manage backup versions in new backup format
Acronis True Image 2020: tibx backups in local destinations
Acronis True Image 2020: Limitations of tibx backups
macOS Catalina(10.15) support in Acronis True Image
Difference between Acronis Backup 12.5 Standard, Acronis Backup 12.5 Advanced and Acronis True Image 2020
Acronis True Image 2020: Windows services and processes
Third-party software used in Acronis True Image 2020
Acronis True Image: Time and date format
Acronis True Image 2020 licensing
Acronis True Image: virtual machines support
Acronis True Image: unsupported CPU and operating systems
Acronis Disk Director 12.5 is not supported on Mac computers
Acronis True Image: Disk clone is not visible in Windows Explorer
Acronis Revive 2019: Upgrade policy
macOS Mojave(10.14) support in Acronis True Image
Acronis True Image: Survival Kit disk partition for backups is limited to 2TB on BIOS-booted systems
Acronis True Image: Apple Beta Software support
Installing Acronis True Image and Acronis Disk Director on the same computer
Acronis True Image does not support Storage Spaces
Acronis True Image: Windows Insider Program (beta) builds support
macOS High Sierra(10.13) support in Acronis True Image
Acronis True Image 2018, 2019 and 2020: logs location of mobile backup to NAS
Acronis True Image: data size in statistics bar
Third-party software used in Acronis Revive 2017 and 2019
Acronis True Image: Community Tools
How to check whether your license is perpetual or subscription
Acronis True Image: archiving exclusions
Acronis products: using USB sticks with more than 32GB capacity
Acronis True Image: supported network protocols
Acronis True Image: installation fails with "Some Acronis products must be uninstalled first"
Acronis Disk Director 12: Supported Storage Devices
Acronis Software: Acronis bootable media does not support NVM Express
Acronis True Image: compatibility with BitLocker
Windows 10 support in Acronis products
Acronis True Image on Mac: supported Parallels Desktop versions
Acronis True Image: Cleanup Utility
Multi-Product Bootable Media in Acronis Home Products
Acronis True Image on Mac: Boot Camp support
Acronis Disk Director 12: Upgrade Policy
Third Party Software Used in Acronis Disk Director 12
Acronis Disk Director 12: Key Features
Acronis Disk Director 12: New Features and Enhancements
Acronis Disk Director: Hardware Requirements
Acronis Disk Director 12: Supported File Systems
Acronis Disk Director 12: Supported Operating Systems
Hybrid drives are not supported in Acronis bootable environment

How-tos

Acronis True Image 2020: How to activate license
Acronis True Image: Collecting System Report
How to download Acronis bootable media ISO
How to upgrade to Acronis True Image 2020
Acronis True Image: recovering Windows from a boot failure
Acronis True Image: repair, update and clean installations on Windows
Acronis True Image: how to clone a disk
Acronis True Image 2019 and 2020: How to delete old backups
Acronis True Image 2020: how to create bootable media
Acronis True Image 2019 and 2020: Active Cloning in Windows
Acronis True Image: how to purchase advanced or premium subscriptions for additional computers
Acronis True Image on Mac: Changing startup options on Apple T2 chip
Acronis True Image Advanced and Premium: how to manage subscription licenses
Acronis True Image 2020: Restoring to dissimilar hardware with Acronis Universal Restore
How to turn off the automatic renewal of a subscription
Acronis True Image 2020: how to back up entire computer
Acronis True Image 2020: how to restore files from a backup (Windows)
Acronis Disk Director: Disk Cloning
Acronis True Image 2020 (Windows): "You've exceeded the maximum number of activations for this serial number"
Acronis True Image 2020: How to restore your computer with WinPE-based or WinRE-based media
Acronis True Image 2019 and 2020: how to create Acronis Survival Kit
Acronis Software: Making Acronis Products Compatible with Antivirus Software
Acronis True Image: how to disable Active Protection in Windows
How to purchase Acronis products
Acronis True Image: how to transfer license to a new computer
Acronis True Image 2020: how to back up files or disks
Acronis True Image: adding a previously created backup to the backups list
Acronis True Image 2020: how to view and manage backup versions in new backup format
Acronis True Image 2020: how to start trial
Acronis True Image: 'Snapshot for backup' option overview
Acronis True Image 2019 and 2020: how to back up Office 365 accounts
Acronis True Image 2020: how to switch from trial to full
Acronis True Image 2020: How to install
Acronis True Image: how to delete backups in Acronis Cloud and free up Cloud storage space
Acronis True Image 2020: Replica (Dual protection)
Acronis True Image 2019 and 2020: how to install Acronis application for mobile backup to a NAS
Acronis Disk Director: Converting Basic to Dynamic Disks and Vice Versa
Acronis Disk Director 12: Creating WinPE-Based Acronis Bootable Media
Changing Keyboard Language in Acronis Bootable Media
Acronis Disk Director 12 Home: Updating to the Latest Build
Acronis True Image: how to purchase more cloud storage
Acronis Disk Director 12: Download Bootable Media
Acronis True Image 2018 and 2019: how to restore APFS volumes to a new disk
Acronis True Image 2020: how to enable Active Protection in Windows
Acronis True Image: how to exclude a file or folder from a backup
Acronis True Image: computer unexpectedly boots into Acronis rescue environment
Viewing Build Number in Acronis Products
Acronis True Image 2020 (Windows): how to update to the latest build
Acronis True Image: How to clone a disk on Mac
Acronis True Image: rotating backup destination disks requires separate backup plans per destination disk

Technical Questions & Known Solutions

Acronis True Image: local backups are not available for recovery if "metadata" file appears in the backup destination
Acronis True Image 2020: Login in product fails if there is a problem with root certification authority certificate
Acronis True Image: issues after datacenter update
Acronis True Image: Sign In at Program Start Fails
Acronis True Image: Required User Permissions
Acronis True Image: unable to select a disk for new backup, already configured backups fail, if volsnap is missing from UpperFilters in the system registry
Acronis True Image: "You have conflicting subscriptions"
Acronis True Image Does Not Clone Drives with Different Logical Sector Sizes
Acronis True Image: Backup Fails with "Disk is full" Or "Write error"
Acronis True Image: "The serial number is incorrect" error
Acronis True Image 2018, 2019 and 2020: Active Protection blocks legitimate applications
Acronis True Image: Backup is shown as "Queued" when no other backups are running
Acronis True Image: backup cannot be started, pauses, or fails with the "Plug in external drive" error
Acronis True Image: Installation fails with "The system cannot find the file specified"
Acronis software: *.OST-file is not backed up
Acronis True Image: E-mail Notifications to Gmail Fail with "Authentication failed"
Acronis True Image: Acronis Active Protection service stops due to an issue with configuration files
Acronis True Image: Error when backing up OneDrive folder
Acronis True Image: troubleshooting issues with Acronis Active Protection
Acronis True Image: installation fails with "Some Acronis products must be uninstalled first"
Acronis True Image: NAS Is Not Detected
Acronis True Image: "The serial number is registered to another account" error
Acronis Products: Installation Fails with "An error occurred during the installation of assembly" "Microsoft.VC80.CRT,publicKeyToken"
Acronis True Image: elements in the user interface are too small on high-DPI monitors with high relative scaling on Windows
Acronis software: M.2 and NVMe drives are not detected by Linux-based bootable media and Acronis startup recovery manager
Acronis True Image: computer unexpectedly boots into Acronis rescue environment
Acronis True Image: TrueImageHomeService.exe causes high CPU usage
Acronis True Image: Windows event log is spammed with Event ID 10010 "The server {1EF75F33-893B-4E8F-9655-C3D602BA4897} did not register with DCOM within the required timeout.", referencing ti_managers_proxy.dll
Acronis True Image: Backup fails if Act! software product is misconfigured
Acronis True Image Errors Out with "Failed to deploy task"
Acronis True Image 2019 and 2020: no sound, USB devices do not work in clone Windows
Acronis True Image: Recovery does not start after reboot on HP machines
Acronis True Image: Backup, recovery fail with error "Read error or data content is corrupted"
Acronis True Image: backup to Acronis Cloud fails with "Remote server returned error ...", "Write error", "Error occurred while writing the file", "Failed to lock the file" or "FES request failed"
Acronis True Image: Installation Fails with "%1 is not a valid Win32 application" on Windows 10
Acronis True Image: files and folders are not excluded from backup if there are issues with file system on the backup source
First cloud backup is slow
Acronis True Image on Windows: Backup hangs at "Calculating time remaining"
Acronis True Image: Backup to network share fails if guest account is used
Acronis True Image: Web Restore page is empty or error "The server is not available at the moment" occurs
Acronis True Image: Backup to Cloud fails with the error message "Failed to resolve the proxy address"
Acronis True Image: Survival Kit disk partition for backups is limited to 2TB on BIOS-booted systems
Acronis True Image: "Backup status is unknown" alert in Online Dashboard
Acronis True Image 2020: Replication fails with error "The disk with your backup data is not connected"
Acronis Products: Installation Fails While Installing Over a Previously Deleted Product
Acronis True Image: "Volume Tracker has failed to find changes on volume..." message in logs
Acronis True Image: backup to Cloud fails with "Failed to get the account information from database"
Acronis True Image 2019 and 2020: Message "Format/resize error" when creating Survival Kit
Acronis True Image: Installation Fails with "The Windows Installer Service could not be accessed"
Acronis True Image: Backup Fails with "Cannot open a backup on an encrypted volume" or "The backup location was not found on the destination drive"

Troubleshooting

Acronis True Image: Cleanup Utility
Acronis True Image: Collecting System Report
Acronis True Image: license activation fails due to blocked network connection to Acronis servers
Acronis True Image: repair, update and clean installations on Windows
Acronis True Image: recovering Windows from a boot failure
Acronis Software: Cloning Fails
Acronis True Image: Installation Fails in Windows
Acronis Software: Unbootable System after Cloning Operation
Acronis True Image 2018, 2019 and 2020: Active Protection blocks legitimate applications
Acronis True Image: Restored Operating System Fails to Boot
Troubleshooting Issues with Corrupt Backups
Acronis Software: Troubleshooting Universal Restore and Bootability Issues
Acronis True Image: troubleshooting issues with backup to Acronis Cloud
Acronis Software: Troubleshooting Application Lockups
Acronis True Image: Troubleshooting Try&Decide Issues
Acronis True Image: Collecting Debug Logs
Acronis True Image: repairing program settings
Acronis True Image: Troubleshooting Mount/Explore Issues in Windows
Acronis True Image: Recovery Fails
Acronis True Image: troubleshooting issues with Acronis Active Protection
Acronis True Image: TrueImageHomeService.exe causes high CPU usage
Acronis True Image Linux-based bootable media boots into black screen after selecting any option in the option menu
Acronis Backup to Cloud access ports and hostnames
Acronis True Image : Troubleshooting Online Dashboard
Acronis cloud certificate location
Acronis Home Products: Serial Number Is Not Accepted
Acronis True Image: NAS Is Not Detected
Acronis True Image: partially disabling Acronis software from automatically starting with Windows
Acronis Software: Troubleshooting Application Crashes
Acronis True Image: Validation Fails
Acronis True Image: Do not delete .TIB or .TIBX files outside of Acronis True Image
Acronis Revive 2017 and 2019: how to collect diagnostic information and contact support
Acronis Software: Troubleshooting Operating System Crashes
Acronis Software: Troubleshooting Windows Operating System Lockup
Acronis True Image: High CPU usage by Acronis processes
Acronis True Image: Troubleshooting System Clean-up Issues
Acronis True Image: files and folders are not excluded from backup if there are issues with file system on the backup source
Acronis Linux-based Bootable Media: Troubleshooting USB HID Devices Detection Issues
Acronis True Image: troubleshooting mobile backup
Information required for investigation of a Ransomware attack
Acronis Bootable Media(Linux-based): Troubleshooting NIC Detection
Acronis True Image: Applications or Files Don't Work after Recovery
Acronis True Image 2016-2020: Creating an MS Installer Log
Acronis True Image: How to determine if a backup in Acronis Cloud is in old ("tib") or new ("tibx") format
Acronis True Image: Troubleshooting Sync
Acronis True Image 2018, 2019 and 2020: logs location of mobile backup to NAS
Acronis True Image: Installation Over a Previous Version Fails