FAQs & Hot Topics

How to upgrade to Acronis True Image 2018
Acronis True Image 2018: Licensing and Upgrade FAQ
Acronis True Image 2018 FAQ
Acronis Revive 2017 FAQ

Licensing, Requirements, Features & More

Acronis True Image 2018: comparison of feature set in Windows and MacOS
Acronis True Image 2018: logs location of mobile backup to NAS
Acronis True Image 2018 licensing
How to upgrade to Acronis True Image 2018
Acronis True Image 2018: data size in statistics bar
Third-party software used in Acronis Revive 2017
Acronis True Image 2018 and 2017: archiving exclusions
Acronis products: using USB sticks with more than 32GB capacity
Acronis Disk Director 12: Supported Storage Devices
Acronis Software: Acronis bootable media does not support NVM Express
Acronis True Image: compatibility with BitLocker
How to purchase Acronis products
Multi-Product Bootable Media in Acronis Home Products
Acronis Disk Director 12: Upgrade Policy
Third Party Software Used in Acronis Disk Director 12
Acronis Disk Director 12: Key Features
Acronis Disk Director 12: New Features and Enhancements
Acronis Disk Director 12: Hardware Requirements
Acronis Disk Director 12: Supported File Systems
Acronis Disk Director 12: Supported Operating Systems
Hybrid drives are not supported in Acronis bootable environment
Windows 8 support in Acronis products
Available languages of Acronis products
AHCI Interface Support in Acronis Products
USB 3.0 support in Acronis products
Acronis Disk Director Editions
List of support options for Acronis products
Acronis Smart Error Reporting
Trial version limitations of Acronis products
Technical support for trial versions
How to find the serial number of your Acronis product
Acronis Bootable Media

How-tos

How to download Acronis bootable media ISO
Acronis Disk Director 12: Download Bootable Media
Acronis True Image 2018: how to restore to dissimilar hardware
Acronis True Image 2018: repair, update and clean installations on Windows
Acronis Disk Director 12: Creating WinPE-Based Acronis Bootable Media
Acronis Home Products: Creating Multiproduct Bootable USB with grub4dos
Acronis True Image 2018: how to switch from trial to full
Acronis True Image 2018 installation
Acronis True Image 2018: how to restore your computer with WinPE-based or WinRE-based media
Acronis Disk Director 12: Disk Cloning
Viewing Build Number in Acronis Products
Acronis True Image 2018: how to back up entire computer
Acronis True Image 2018: disabling Active Protection in Windows
Acronis True Image 2018: how to restore files from a backup (Windows)
Acronis True Image 2018: how to start trial
Acronis Disk Director 12: Changing from Demo to Full Version
Acronis True Image 2018: how to upgrade from a standard edition to advanced or premium
Acronis Disk Director 12 Home: Updating to the Latest Build
Acronis Disk Director 12: Installation
Acronis True Image 2018: Acronis Active Protection settings
Acronis True Image 2018: how to add backup comments
Changing Keyboard Language in Acronis Bootable Media
Acronis Disk Director 12: Installation Over an Older Version
Acronis True Image 2018: how to create a virtual machine with an existing virtual hard disk
How to Download Acronis Product in Another Language

Technical Questions & Known Solutions

Acronis True Image 2018: "You've exceeded the maximum number of activations for this serial number"
Acronis True Image: "You have conflicting subscriptions"
Acronis True Image: backup to Cloud fails with "Cannot open the encrypted stream" on Windows
Acronis True Image: "The serial number is registered to another account" error
Acronis True Image: "An error occurred either during connection or on the server" when reconfiguring a Cloud backup
Acronis Software: installation fails with "MainEngineThread is returning 1603" or "MainEngineThread is returning 1618"
Acronis Disk Director 12: Installation Fails with "An error occurred during the installation of the assembly Microsoft.VC80.CRT"
Acronis Disk Director 12: "SSL connection has failed" Error Appears when Checking for Update before Installation
Acronis Bootable Media Does Not Detect OCZ RevoDrive 350
Acronis True Image 2014: Try&Decide Does Not Start after Installing Acronis Disk Director 12
Acronis True Image 2015: Backup Creation Fails with "Failed to deploy task" after Acronis Disk Director 12 Is Installed

Troubleshooting

Acronis True Image 2018: repair, update and clean installations on Windows
Acronis Software: Troubleshooting Application Lockups
Acronis Software: Troubleshooting Application Crashes
Acronis True Image 2018: getting the detailed logs of True Image Monitor component in Windows
Acronis Software: Cloning Fails
Acronis Software: Unbootable System after Cloning Operation
Acronis Revive 2017: how to collect diagnostic information and contact support
Acronis True Image 2018: logs location of mobile backup to NAS
Acronis Software: Troubleshooting Operating System Crashes
Acronis Software: Troubleshooting Windows Operating System Lockup
Acronis Home Products: Serial Number Is Not Accepted
Acronis Bootable Media: Troubleshooting NIC Detection
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