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FAQs & Hot Topics

Acronis Active Protection: Frequently Asked Questions

Acronis True Image 2019: Licensing and Upgrade FAQ

How to upgrade to Acronis True Image 2019

Acronis True Image 2019 FAQ

Acronis Revive 2019 FAQ

Acronis Ransomware Protection FAQ

Acronis True Image 2019 on Mac: FAQ

Licensing, Requirements, Features & More

Acronis True Image: Disk clone is not visible in Windows Explorer

Acronis Revive 2019: Upgrade policy

macOS Mojave(10.14) support in Acronis True Image

Acronis True Image 2019: Survival Kit disk partition for backups is limited to 2TB on BIOS-booted systems

Acronis True Image: Apple Beta Software support

Acronis True Image 2019: Windows services and processes

Third-party software used in Acronis True Image 2019

Acronis True Image 2019: comparison of feature set in Windows and macOS

Acronis True Image 2019 licensing

Installing Acronis True Image and Acronis Disk Director on the same computer

Acronis True Image does not support Storage Spaces

Acronis True Image: Windows Insider Program (beta) builds support

macOS High Sierra support in Acronis True Image

Difference between Acronis Backup 12.5 Standard, Acronis Backup 12.5 Advanced and Acronis True Image 2019

Acronis True Image 2018 and 2019: logs location of mobile backup to NAS

Acronis True Image 2018 and 2019: data size in statistics bar

Third-party software used in Acronis Revive 2017 and 2019

Acronis True Image: Community Tools

How to check whether your license is perpetual or subscription

Acronis True Image: archiving exclusions

Acronis products: using USB sticks with more than 32GB capacity

Acronis True Image: supported network protocols

Acronis True Image: installation fails with "Some Acronis products must be uninstalled first"

Acronis Disk Director 12: Supported Storage Devices

Acronis Software: Acronis bootable media does not support NVM Express

Acronis True Image: compatibility with BitLocker

Windows 10 support in Acronis products

Acronis True Image on Mac: supported Parallels Desktop versions

Acronis True Image: Cleanup Utility

Multi-Product Bootable Media in Acronis Home Products

Acronis True Image on Mac: Boot Camp support

Acronis Disk Director 12: Upgrade Policy

Third Party Software Used in Acronis Disk Director 12

Acronis Disk Director 12: Key Features

Acronis Disk Director 12: New Features and Enhancements

Acronis Disk Director 12: Hardware Requirements

Acronis Disk Director 12: Supported File Systems

Acronis Disk Director 12: Supported Operating Systems

Hybrid drives are not supported in Acronis bootable environment

Acronis backup software: Windows mapped network drives are not supported

Acronis Backup Software: 32-Bit UEFI Devices Support Limitation

Acronis Software: exclude program folders and executables from antivirus and other security programs

Windows activation required after restore with Acronis Universal Restore, cloning or converting backup to virtual machine

Windows 8 support in Acronis products

Available languages of Acronis products

Acronis Software: Advanced Format Drives Support

AHCI Interface Support in Acronis Products

USB 3.0 support in Acronis products

Acronis Cloud Storage: list of supported countries

Windows Home Server support in Acronis products

How-tos

Acronis True Image: how to clone a disk

How to download Acronis bootable media ISO

Acronis True Image 2019: how to create bootable media

Acronis True Image 2019: how to restore to dissimilar hardware

How to clone a laptop hard drive

Acronis True Image 2019: how to activate the license

Acronis True Image 2019: how to restore files from a backup (Windows)

Acronis Disk Director 12: Creating WinPE-Based Acronis Bootable Media

Acronis True Image 2019: How to restore your computer with WinPE-based or WinRE-based media

Acronis True Image 2019: how to enable Active Protection in Windows

Acronis Disk Director 12: Download Bootable Media

Acronis True Image 2019 and 2018: how to disable Active Protection in Windows

Acronis Disk Director 12: Disk Cloning

Acronis True Image: repair, update and clean installations on Windows

Acronis True Image 2019: how to install Acronis application for mobile backup to a NAS

How to turn off the automatic renewal of a subscription

How to upgrade to Acronis True Image 2019

Acronis True Image 2019: "You've exceeded the maximum number of activations for this serial number"

Acronis True Image 2019: Active Cloning in Windows

Acronis True Image 2019: How to create Acronis Survival Kit

Acronis True Image 2019: How to clone a disk on Mac

Acronis True Image 2019: how to back up entire computer

Acronis True Image 2019, 2018 and 2017: Collecting System Report

Acronis True Image 2019: how to grant full disk access on macOS 10.14 Mojave

Acronis True Image 2019: how to back up files or disks

Acronis Disk Director 12: Changing from Demo to Full Version

Acronis True Image 2019: how to install

Acronis True Image: adding a previously created backup to the backups list

Acronis Disk Director 12 Home: Updating to the Latest Build

Acronis Software: Making Acronis Products Compatible with Antivirus Software

Acronis Ransomware Protection: how to pause or delete backup

How to purchase Acronis products

Acronis True Image 2019: How to delete old backups

Acronis Ransomware Protection: how to create a backup

Acronis Ransomware Protection: how to upgrade to Acronis True Image

Acronis True Image 2019: how to switch from trial to full

Acronis Ransomware Protection: how to recover files from a backup

Acronis Disk Director 12: Installation

Acronis True Image on Mac: Changing the Product Language

Acronis Home Products: Creating Multiproduct Bootable USB with grub4dos

Viewing Build Number in Acronis Products

Acronis True Image: how to delete backups in Acronis Cloud and free up Cloud storage space

How to turn off "Controlled folder access" option on Windows 10

Acronis True Image: how to purchase more cloud storage

Acronis True Image: how to set up email notifications about backup status

Creating an MS Installer Log of Acronis Software

Acronis True Image 2018 and 2019: how to purchase advanced or premium subscriptions for additional computers

Acronis True Image: How to run backups from Command Line

How to temporarily turn off Windows Defender Antivirus on Windows 10

Acronis True Image: How to change Acronis Startup Recovery Manager delay time and key

Technical Questions & Known Solutions

Acronis True Image: Backup Fails with "Cannot open a backup on an encrypted volume" or "The backup location was not found on the destination drive"

Acronis True Image: Backup Fails with "Disk is full" Or "Write error"

Acronis True Image: "The serial number is registered to another account" error

Acronis True Image: "The serial number is incorrect" error

Acronis True Image 2018 and 2019: troubleshooting issues with Acronis Active Protection

Acronis software:M.2 and NVMe drives are not detected by Linux-based bootable media

Acronis True Image: NAS Is Not Detected

Acronis Ransomware Protection: "You already have a more powerful Acronis solution installed" message during installation

Acronis True Image: Sign In at Program Start Fails

Acronis True Image 2019: Backup fails with "There is not enough space on the destination drive to perform a backup"

Acronis True Image: Common backup errors

Acronis True Image Does Not Clone Drives with Different Logical Sector Sizes

Acronis Software: installation fails with "MainEngineThread is returning 1603" or "MainEngineThread is returning 1618"

First cloud backup is slow

Acronis True Image: installation fails with "Some Acronis products must be uninstalled first"

Acronis True Image 2018 and 2019: Active Protection blocks legitimate applications

Acronis True Image: Installation Fails with "Could not write value to key"

Acronis True Image 2019 for Mac: BootCamp is missing from boot menu after entire disk recovery

Acronis True Image 2019: Office 365 backup fails with "login for the account to which the mailbox belongs is also used for another Microsoft account"

Acronis True Image and Acronis Backup 12.5: deleting backups in Windows Explorer fails with "Folder access denied"

Acronis True Image: exFAT partitions are detected as empty by Linux-based media

Acronis Active Protection slows down applications without a valid digital signature that modify many files in a short period of time

Acronis True Image 2019: Survival Kit disk partition for backups is limited to 2TB on BIOS-booted systems

Acronis True Image 2019 does not launch if Nahimic software is running

Acronis True Image 2019: Backup is shown as "Queued" when no other backups are running

Acronis True Image 2019 (Mac): APFS disk clone fails on earlier versions of macOS

Acronis Products: Installation Fails While Installing Over a Previously Deleted Product

Acronis True Image: Backup fails if Act! software product is misconfigured

Acronis True Image: Backup to network share fails if guest account is used

Acronis Disk Director 12: "SSL connection has failed" Error Appears when Checking for Update before Installation

Acronis True Image: backup to Acronis Cloud fails with "Remote server returned error ...", "Write error", "Error occurred while writing the file", "Failed to lock the file" or "FES request failed"

Acronis True Image 2019: Message "db_scan.exe is downloading from OneDrive"

Acronis True Image: Backup, recovery fail with error "Read error or data content is corrupted"

Acronis True Image: Installation Fails with "Access is denied"

Acronis Ransomware Protection: "Wrong username or password" error

Acronis True Image: Installation fails with "The system cannot find the file specified"

Acronis True Image does not support Storage Spaces

Acronis Disk Director 12: Installation Fails with "An error occurred during the installation of the assembly Microsoft.VC80.CRT"

Acronis Bootable Media Does Not Detect OCZ RevoDrive 350

Acronis True Image on Windows: Backup hangs at "Calculating time remaining"

Acronis True Image 2019: Message "Format/resize error" when creating Survival Kit

Acronis Ransomware Protection: «Only files stored on your local disks can be added» error

Acronis Ransomware Protection does not support Internet connection through proxy servers

Acronis True Image: "An error occurred either during connection or on the server" when trying to access a Cloud backup

Acronis True Image: "You have conflicting subscriptions"

Acronis True Image 2014: Try&Decide Does Not Start after Installing Acronis Disk Director 12

Acronis True Image 2015: Backup Creation Fails with "Failed to deploy task" after Acronis Disk Director 12 Is Installed

Acronis True Image: false alarm by email about a failed backup

Acronis True Image 2019 on Mac: Cloning fails with "Neither Core Storage not APFS containers were found on the source disk"

Acronis True Image: Web Restore page is empty or error "The server is not available at the moment" occurs

Troubleshooting

Acronis True Image: Cleanup Utility

Acronis True Image: repair, update and clean installations on Windows

Acronis True Image: Installation Fails in Windows

Acronis Backup to Cloud access ports and hostnames

Acronis True Image 2018 and 2019: troubleshooting issues with Acronis Active Protection

Acronis True Image: NAS Is Not Detected

Acronis True Image 2019, 2018 and 2017: Collecting System Report

Acronis True Image: Common backup errors

Acronis Software: Troubleshooting Application Crashes

Acronis True Image 2018 and 2019: license activation fails due to blocked network connection to Acronis servers

Acronis Software: Troubleshooting Application Lockups

Acronis Revive 2017 and 2019: how to collect diagnostic information and contact support

Acronis cloud certificate location

Acronis True Image: repairing program settings

Acronis True Image: Restored Operating System Fails to Boot

Acronis Software: Unbootable System after Cloning Operation

Acronis Software: Troubleshooting Universal Restore and Bootability Issues

Acronis Software: Cloning Fails

Acronis Bootable Media(Linux-based): Troubleshooting NIC Detection

Acronis True Image: Collecting Debug Logs

Acronis True Image: Troubleshooting Performance Issues

Acronis True Image 2019: Windows services and processes

Acronis True Image Linux-based bootable media boots into black screen after selecting any option in the option menu

Acronis True Image 2018 and 2019: Active Protection blocks legitimate applications

Acronis True Image: Troubleshooting System Clean-up Issues

Acronis True Image: troubleshooting issues with backup to Acronis Cloud

Acronis True Image: Troubleshooting Sync

Acronis True Image: troubleshooting mobile backup

Acronis Home Products: Serial Number Is Not Accepted

Acronis True Image: Troubleshooting Mount/Explore Issues in Windows

Acronis True Image 2016-2019: Creating an MS Installer Log

Acronis Software: Troubleshooting Operating System Crashes

Acronis Bootable Media: Troubleshooting USB HID Devices Detection Issues

Acronis Software: Troubleshooting Windows Operating System Lockup

Acronis True Image: Troubleshooting Try&Decide Issues

Acronis True Image 2018 and 2019: logs location of mobile backup to NAS

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