For Home

FAQs & Hot Topics

How to upgrade to Acronis True Image 2020

Acronis True Image 2020 FAQ

Acronis True Image 2020: Licensing and Upgrade FAQ

Acronis Active Protection: Frequently Asked Questions

Acronis True Image and BitLocker FAQ

Acronis True Image 2020 on Mac: FAQ

Acronis Revive 2019 FAQ

Acronis Ransomware Protection FAQ

Licensing, Requirements, Features & More

macOS Catalina(10.15) support in Acronis True Image

Difference between Acronis Backup 12.5 Standard, Acronis Backup 12.5 Advanced and Acronis True Image 2020

Acronis True Image 2020: Windows services and processes

Third-party software used in Acronis True Image 2020

Acronis True Image 2020 licensing

Acronis Ransomware Protection Support Policy

Acronis True Image: virtual machines support

Acronis True Image: unsupported CPU and operating systems

Acronis Disk Director 12.5 is not supported on Mac computers

Acronis Revive 2019: Upgrade policy

macOS Mojave(10.14) support in Acronis True Image

Acronis True Image: Survival Kit disk partition for backups is limited to 2TB on BIOS-booted systems

Installing Acronis True Image and Acronis Disk Director on the same computer

Acronis True Image does not support Storage Spaces

Acronis True Image 2018, 2019 and 2020: logs location of mobile backup to NAS

Third-party software used in Acronis Revive 2017 and 2019

Acronis True Image: Community Tools

How to check whether your license is perpetual or subscription

Acronis products: using USB sticks with more than 32GB capacity

Acronis True Image: installation fails with "Some Acronis products must be uninstalled first"

Acronis Disk Director 12: Supported Storage Devices

Acronis Software: Acronis bootable media does not support NVM Express

Acronis True Image: compatibility with BitLocker

Windows 10 support in Acronis products

Acronis True Image: Cleanup Utility

Multi-Product Bootable Media in Acronis Home Products

Acronis Disk Director 12: Upgrade Policy

Third Party Software Used in Acronis Disk Director 12

Acronis Disk Director 12: Key Features

Acronis Disk Director 12: New Features and Enhancements

Acronis Disk Director: Hardware Requirements

Acronis Disk Director 12: Supported File Systems

Acronis Disk Director 12: Supported Operating Systems

Hybrid drives are not supported in Acronis bootable environment

Acronis Software: exclude program folders and executables from antivirus and other security programs

Windows 8 support in Acronis products

Available languages of Acronis products

AHCI Interface Support in Acronis Products

USB 3.0 support in Acronis products

Acronis Disk Director Editions

List of support options for Acronis products

EFI-based operating systems support in Acronis products

Acronis Smart Error Reporting

Acronis Backup to Cloud access ports and hostnames

Trial version limitations of Acronis products

How to activate boxed versions of Acronis products

Upgrading from Acronis True Image OEM versions to Acronis True Image

How to find the serial number of your Acronis product

Firewall settings for Acronis products

Backup archive compatibility across different product versions

How-tos

Acronis True Image: how to clone a disk

How to download Acronis bootable media ISO

How to upgrade to Acronis True Image 2020

Acronis True Image 2020: Universal Restore

Acronis True Image 2020: how to create bootable media

Acronis True Image 2019 and 2020: Active Cloning in Windows

Acronis True Image 2020: How to activate license

Acronis Disk Director: Disk Cloning

Acronis True Image 2019 and 2020: How to delete old backups

Acronis True Image: repair, update and clean installations on Windows

Acronis True Image: recovering Windows from a boot failure

Acronis True Image: Collecting System Report

Acronis True Image 2020: how to restore files from a backup (Windows)

How to turn off the automatic renewal of a subscription

Acronis True Image 2020: How to restore your computer with WinPE-based or WinRE-based media

Acronis True Image: how to disable Active Protection in Windows

Acronis True Image 2020 (Windows): "You've exceeded the maximum number of activations for this serial number"

Acronis True Image Advanced and Premium: how to manage subscription licenses

Acronis True Image 2020: how to back up entire computer

Viewing Build Number in Acronis Products

Acronis Disk Director 12: Download Bootable Media

Acronis True Image 2020: Replica (Dual protection)

Acronis True Image: how to delete backups in Acronis Cloud and free up Cloud storage space

Acronis True Image 2020: how to enable Active Protection in Windows

Acronis True Image: How to clone a disk on Mac

Acronis Disk Director: Converting Basic to Dynamic Disks and Vice Versa

Acronis Software: Making Acronis Products Compatible with Antivirus Software

Acronis True Image: how to purchase advanced or premium subscriptions for additional computers

Acronis True Image on Mac: Changing startup options on Apple T2 chip

Acronis True Image 2020: How to install

Acronis True Image: how to exclude a file or folder from a backup

Creating an MS Installer Log of Acronis Software

Acronis True Image 2020: how to switch from trial to full

Acronis True Image: how to purchase more cloud storage

Acronis True Image 2019 and 2020: how to back up Office 365 accounts

Acronis Disk Director 12: Installation

Acronis Home Products: Creating Multiproduct Bootable USB with grub4dos

Changing Keyboard Language in Acronis Bootable Media

Acronis Disk Director 12 Home: Updating to the Latest Build

Acronis True Image: computer unexpectedly boots into Acronis rescue environment

Acronis Disk Director 12: Installation Over an Older Version

Acronis True Image 2020 (Mac): "You've exceeded the maximum number of activations for this serial number"

Acronis True Image 2018 and 2019: how to restore APFS volumes to a new disk

Acronis True Image 2020 (Windows): how to update to the latest build

Acronis True Image: how to upgrade from a standard edition to advanced or premium

Acronis True Image 2020: how to back up files or disks

Acronis True Image 2020: how to start trial

Acronis Active Protection: FAQ on missed ransomware attacks

Acronis Disk Director 12: Creating WinPE-Based Acronis Bootable Media

How to Download Acronis Product in Another Language

Technical Questions & Known Solutions

Acronis True Image: Backup fails with "There is not enough space on the destination drive to perform a backup"

Acronis True Image: Backup Fails with "Cannot open a backup on an encrypted volume" or "The backup location was not found on the destination drive"

Acronis True Image: NAS Is Not Detected

Acronis True Image: "The serial number is registered to another account" error

Acronis True Image: Sign In at Program Start Fails

Acronis True Image: Backup Fails with "Disk is full" Or "Write error"

Acronis software:M.2 and NVMe drives are not detected by Linux-based bootable media

Acronis True Image Does Not Clone Drives with Different Logical Sector Sizes

Acronis True Image on Windows: Backup hangs at "Calculating time remaining"

Acronis True Image 2020: Login in product fails if there is a problem with root certification authority certificate

Acronis True Image: installation fails with "Some Acronis products must be uninstalled first"

Acronis True Image: Backup is shown as "Queued" when no other backups are running

Acronis Ransomware Protection: "You already have a more powerful Acronis solution installed" message during installation

Acronis True Image: unable to select a disk for new backup, already configured backups fail, if volsnap is missing from UpperFilters in the system registry

Acronis True Image: E-mail Notifications to Gmail Fail with "Authentication failed"

Acronis True Image: E-mail Notifications to Yahoo or to Outlook/Live/Hotmail Fail with "An unknown error has occurred"

Acronis Software: installation fails with "MainEngineThread is returning 1603" or "MainEngineThread is returning 1618"

Acronis True Image: "The serial number is incorrect" error

Acronis True Image: troubleshooting issues with Acronis Active Protection

Acronis True Image: "This kernel requires the following features not present on the CPU: pae" Error

Acronis True Image: Survival Kit disk partition for backups is limited to 2TB on BIOS-booted systems

Acronis Products: Installation Fails with "An error occurred during the installation of assembly" "Microsoft.VC80.CRT,publicKeyToken"

First cloud backup is slow

Acronis True Image does not launch if Nahimic software is running

Acronis True Image: "Volume Tracker has failed to find changes on volume..." message in logs

Acronis software: *.OST-file is not backed up

Acronis True Image: backup to Cloud fails with "Failed to get the account information from database"

Acronis True Image: Installation Fails with "Another installation is already in progress"

Acronis True Image: exFAT partitions are detected as empty by Linux-based media

Acronis True Image: files and folders are not excluded from backup if there are issues with file system on the backup source

Acronis True Image: Option "Wake up the sleeping/hibernating" is not available

Acronis True Image: computer unexpectedly boots into Acronis rescue environment

Acronis True Image: Using "Add existing backup" option fails with error message "Unsupported file type"

Acronis True Image does not support Storage Spaces

Acronis True Image: false alarm by email about a failed backup

Acronis True Image: Backup, recovery fail with error "Read error or data content is corrupted"

Acronis True Image on Mac: Cloning fails with "Neither Core Storage not APFS containers were found on the source disk"

Acronis True Image: Web Restore page is empty or error "The server is not available at the moment" occurs

Acronis True Image: Error "The JWT Token Has Expired or Is Invalid" When Trying to Access Online Dashboard

Acronis Ransomware Protection does not support Internet connection through proxy servers

Acronis True Image (Mac): Cloning fails with "MFT bitmap corrupted" or "Format/resize error"

Acronis True Image: "You have conflicting subscriptions"

Acronis True Image 2019 and 2020: Message "Format/resize error" when creating Survival Kit

Acronis True Image: Installation fails with "The system cannot find the file specified"

Acronis True Image (Mac): APFS disk clone fails on earlier versions of macOS

Acronis True Image: only 2 TB of space are available on a disk larger than 2 TB after disk cloning or backup restoration

Acronis Disk Director fails to start with error "Cannot connect to localhost"

Acronis True Image 2018, 2019 and 2020: Active Protection blocks legitimate applications

Acronis Products: Installation Fails While Installing Over a Previously Deleted Product

Acronis True Image 2019 and 2020: no sound, USB devices do not work in clone Windows

Troubleshooting

Acronis True Image: Cleanup Utility

Acronis True Image: recovering Windows from a boot failure

Acronis True Image: repair, update and clean installations on Windows

Acronis True Image: Collecting System Report

Acronis True Image: Do not delete .TIB or .TIBX files outside of Acronis True Image

Acronis True Image: Installation Fails in Windows

Acronis True Image: license activation fails due to blocked network connection to Acronis servers

Acronis True Image: NAS Is Not Detected

Acronis True Image: Restored Operating System Fails to Boot

Acronis Backup to Cloud access ports and hostnames

Acronis True Image: Recovery Fails

Acronis Software: Unbootable System after Cloning Operation

Acronis Software: Troubleshooting Application Crashes

Acronis Software: Troubleshooting Universal Restore and Bootability Issues

Troubleshooting Issues with Corrupt Backups

Acronis Software: Cloning Fails

Acronis Home Products: Serial Number Is Not Accepted

Acronis True Image: troubleshooting issues with backup to Acronis Cloud

Acronis True Image: troubleshooting issues with Acronis Active Protection

Acronis True Image: Validation Fails

Acronis True Image: repairing program settings

Acronis True Image: Troubleshooting Sync

Acronis Software: Troubleshooting Application Lockups

Acronis True Image: Collecting Debug Logs

Acronis True Image Linux-based bootable media boots into black screen after selecting any option in the option menu

Acronis True Image : Troubleshooting Online Dashboard

Acronis True Image: Troubleshooting Mount/Explore Issues in Windows

Acronis True Image: files and folders are not excluded from backup if there are issues with file system on the backup source

Acronis True Image 2016-2020: Creating an MS Installer Log

Acronis True Image: partially disabling Acronis software from automatically starting with Windows

Acronis True Image: troubleshooting mobile backup

Acronis True Image 2018, 2019 and 2020: Active Protection blocks legitimate applications

Acronis True Image: Applications or Files Don't Work after Recovery

Acronis cloud certificate location

Acronis Software: Troubleshooting Operating System Crashes

Acronis True Image: Troubleshooting System Clean-up Issues

Acronis True Image: Troubleshooting Try&Decide Issues

Acronis Bootable Media(Linux-based): Troubleshooting NIC Detection

Acronis True Image 2018, 2019 and 2020: logs location of mobile backup to NAS

Acronis Linux-based Bootable Media: Troubleshooting USB HID Devices Detection Issues

Acronis Revive 2017 and 2019: how to collect diagnostic information and contact support

Acronis Software: Troubleshooting Windows Operating System Lockup

You are reporting a typo in the following text:

Simply click the "Send typo report" button to complete the report. You can also include a comment.