FAQs & Hot Topics

Acronis True Image 2018: Licensing and Upgrade FAQ
Acronis True Image 2018 FAQ
How to upgrade to Acronis True Image 2018
Acronis Active Protection: Frequently Asked Questions
Acronis Revive 2017 FAQ
Acronis True Image 2018 on Mac: FAQ
Acronis Ransomware Protection FAQ

Licensing, Requirements, Features & More

Acronis True Image 2018: retention rules in Nonstop backup to Cloud
Acronis True Image: Windows Insider Program (beta) builds support
Acronis True Image 2018: Windows services and processes
Third-party software used in Acronis True Image 2018
macOS High Sierra support in Acronis True Image
Difference between Acronis Backup 12.5 Standard, Acronis Backup 12.5 Advanced and Acronis True Image 2018
Acronis True Image 2018: comparison of feature set in Windows and MacOS
Acronis True Image 2018: logs location of mobile backup to NAS
Acronis True Image 2018 licensing
How to upgrade to Acronis True Image 2018
Acronis True Image 2018: data size in statistics bar
Acronis True Image 2018: how Simple bootable media creation mode works
Third-party software used in Acronis Revive 2017
Acronis True Image: Community Tools
How to check whether your license is perpetual or subscription
Acronis True Image 2018 and 2017: archiving exclusions
Acronis products: using USB sticks with more than 32GB capacity
Acronis Disk Director 12: Supported Storage Devices
Acronis Software: Acronis bootable media does not support NVM Express
Acronis True Image: compatibility with BitLocker
Windows 10 support in Acronis products
Acronis True Image on Mac: supported Parallels Desktop versions
Acronis True Image: Cleanup Utility
Multi-Product Bootable Media in Acronis Home Products
Acronis Disk Director 12: Upgrade Policy
Third Party Software Used in Acronis Disk Director 12
Acronis Disk Director 12: Key Features
Acronis Disk Director 12: New Features and Enhancements
Acronis Disk Director 12: Hardware Requirements
Acronis Disk Director 12: Supported File Systems
Acronis Disk Director 12: Supported Operating Systems
Hybrid drives are not supported in Acronis bootable environment
Acronis Backup Software: 32-Bit UEFI Devices Support Limitation
Windows 8 support in Acronis products
Available languages of Acronis products
AHCI Interface Support in Acronis Products
USB 3.0 support in Acronis products
Acronis Cloud Storage: list of supported countries
Windows Home Server support in Acronis products
Acronis Disk Director Editions
List of support options for Acronis products
EFI-based operating systems support in Acronis products
Acronis Smart Error Reporting
Acronis Backup to Cloud access ports and hostnames
Trial version limitations of Acronis products
Technical support for trial versions
Upgrading from Acronis True Image OEM versions to Acronis True Image
How to find the serial number of your Acronis product
Firewall settings for Acronis products
Backup archive compatibility across different product versions

How-tos

How to download Acronis bootable media ISO
Acronis True Image 2018: how to back up entire computer
Acronis True Image 2018: how to back up files or disks
Acronis True Image 2018: how to restore to dissimilar hardware
Acronis True Image 2018: how to restore files from a backup (Windows)
Acronis True Image 2018: repair, update and clean installations on Windows
Acronis True Image 2018: how to restore your computer with WinPE-based or WinRE-based media
Acronis True Image 2018 and 2017: Collecting System Report
Acronis True Image 2018: how to disable Active Protection in Windows
Acronis True Image 2018: how to create a virtual machine with an existing virtual hard disk
Acronis True Image 2018: how to create bootable media
Acronis True Image 2018: how to install
How to purchase Acronis products
Acronis True Image 2018: how to switch from trial to full
Acronis Disk Director 12: Download Bootable Media
Viewing Build Number in Acronis Products
Acronis True Image 2018: how to install Acronis application for mobile backup to a NAS
Acronis True Image 2018: how to add backup comments
Acronis True Image 2018: how to back up your computer or mobile device to NAS
Acronis Disk Director 12: Creating WinPE-Based Acronis Bootable Media
Acronis True Image: Send Feedback
Acronis Home Products: Creating Multiproduct Bootable USB with grub4dos
Acronis Disk Director 12: Changing from Demo to Full Version
How to Download Acronis Product in Another Language
Acronis True Image 2018: configuring Windows native boot from VHD/VHDX files created by "Convert to VHD" feature
Acronis True Image: adding a previously created backup to the backups list
Acronis True Image 2018: how to manage subscription licenses
Acronis True Image 2018: how to purchase more cloud storage
Acronis True Image 2018: how to restore APFS volumes to a new disk
Acronis Disk Director 12: Disk Cloning
Acronis True Image 2018: how to purchase advanced or premium subscriptions for additional computers
Acronis True Image 2018: how to start trial
Acronis Disk Director 12: Installation
Acronis Disk Director 12 Home: Updating to the Latest Build
Acronis Ransomware Protection: how to recover files from a backup
Acronis True Image 2018: how to enable Active Protection in Windows
Acronis True Image 2018: how to update to the latest build (Windows)
Acronis Ransomware Protection: how to upgrade to Acronis True Image
Acronis True Image 2018: how to update to the latest build (Mac)
Acronis Disk Director 12: Installation Over an Older Version
How to turn off the automatic renewal of a subscription
Acronis Ransomware Protection: Reactivating Free Acronis Cloud
Changing Keyboard Language in Acronis Bootable Media
Acronis Ransomware Protection: how to create a backup
Acronis True Image 2018 on Mac: how to restore from a backup which is not listed
Acronis True Image 2018: Acronis Active Protection settings
Acronis True Image 2018: how to make sure your backup files are protected from ransomware
Acronis True Image 2018: how to upgrade from a standard edition to advanced or premium
Acronis Ransomware Protection: how to pause or delete backup

Technical Questions & Known Solutions

Acronis True Image 2018: "You've exceeded the maximum number of activations for this serial number"
Acronis True Image: Sign In at Program Start Fails
Acronis True Image: backup cannot be started, pauses, or fails with the "Plug in external drive" error
Acronis True Image 2018: Offline license activation status resets to "Activation required. Days remaining: 30"
Acronis True Image 2018: Installation fails with "The system cannot find the file specified"
Acronis True Image: only 2 TB of space are available on a disk larger than 2 TB after disk cloning or backup restoration
Acronis software: *.OST-file is not backed up
Acronis Ransomware Protection: "You already have a more powerful Acronis solution installed" message during installation
Acronis Disk Director 12: Installation Fails with "An error occurred during the installation of the assembly Microsoft.VC80.CRT"
Acronis True Image 2018: troubleshooting issues with Acronis Active Protection
Acronis True Image 2018: Active Protection blocks legitimate applications
Acronis Ransomware Protection: «Only files stored on your local disks can be added» error
Acronis True Image: "You have conflicting subscriptions"
Acronis True Image 2018: Backup to Acronis Cloud fails with "No internet connection"
Acronis True Image 2018: the message "This number corresponds to other Acronis product, not Acronis True Image 2018"
Acronis Backup Software: BSoD after Restore to New Hardware with "Stop 0x0000007B" Due to Missing Drivers
Acronis True Image 2018: Active Protection toggle turns off automatically if an empty card reader is connected
Acronis True Image: backup to Acronis Cloud fails with "Write error", "Error occurred while writing the file" or "FES request failed"
Acronis True Image: Files and Folders Are Not Shown When Browsing Backups in Windows Explorer
Acronis True Image: troubleshooting slow PC boot after Acronis True Image installation
Acronis True Image 2018: Backup activities list is empty after updating to build 10410
Acronis True Image 2015: Backup Creation Fails with "Failed to deploy task" after Acronis Disk Director 12 Is Installed
Acronis True Image: Web Restore page is empty or error "The server is not available at the moment" occurs
Acronis True Image: "The serial number is registered to another account" error
Acronis True Image 2018: backup cannot be started, pauses, or fails with the "Ensure that folder is accessible." error
Acronis True Image: backup to Cloud fails with "Cannot open the encrypted stream" on Windows
Acronis True Image 2014: Try&Decide Does Not Start after Installing Acronis Disk Director 12
Acronis True Image 2018: backup cannot be started, pauses, or fails with the "Check your Internet connection" error
Acronis True Image: "An error occurred either during connection or on the server" when reconfiguring a Cloud backup
Acronis Ransomware Protection: "Wrong username or password" error
Acronis True Image Mobile: error "Please check NAS network preferences, and then reopen the app" appears on application start
Acronis Ransomware Protection does not support Internet connection through proxy servers
Acronis True Image 2018 build 10410: nothing happens when clicking "Select destination"
Acronis True Image 2018: "Fallback to work without wan optimizator" message in logs
Acronis products: 'Occupied space' value shows 0 or incorrect size
Acronis Disk Director 12: "SSL connection has failed" Error Appears when Checking for Update before Installation
Acronis True Image: "Acronis Active Protection is inactive" and "Service is unavailable" messages
Acronis Ransomware Protection: purchasing Acronis Cloud is not available
Acronis Software: installation fails with "MainEngineThread is returning 1603" or "MainEngineThread is returning 1618"
Acronis Ransomware Protection: installation on Windows 8.1 fails with "Error 5100"
Acronis Ransomware Protection: "Microsoft .NET Framework required for Acronis Ransomware Protection setup" error during installation on 32-bit Windows XP
Acronis Bootable Media Does Not Detect OCZ RevoDrive 350

Troubleshooting

Acronis True Image: Cleanup Utility
Acronis True Image 2018: repair, update and clean installations on Windows
Acronis True Image 2018 and 2017: Collecting System Report
Acronis True Image: repairing program settings
Acronis Backup to Cloud access ports and hostnames
Acronis Software: Troubleshooting Application Lockups
Acronis Software: Troubleshooting Application Crashes
Acronis cloud certificate location
Acronis Software: Troubleshooting Windows Operating System Lockup
Acronis True Image: troubleshooting mobile backup
Acronis True Image 2018: partially disabling Acronis software from automatically starting with Windows
Acronis True Image 2016-2018: Creating an MS Installer Log
Acronis True Image 2018: getting the detailed logs of True Image Monitor component in Windows
Acronis True Image 2018: Active Protection blocks legitimate applications
Acronis True Image 2018: troubleshooting issues with Acronis Active Protection
Acronis True Image 2018: generating application memory dump under WinPE/WinRE media
Acronis Home Products: Serial Number Is Not Accepted
Acronis Bootable Media: Troubleshooting NIC Detection
Acronis True Image 2018: logs location of mobile backup to NAS
Acronis True Image: Collecting Debug Logs
Acronis Software: Troubleshooting Operating System Crashes
Acronis True Image: Windows hangs at loading after installation (spinning circle)
Acronis True Image: Troubleshooting Sync
Acronis True Image 2018: Active Protection logs in Windows
Acronis Revive 2017: how to collect diagnostic information and contact support
Acronis True Image 2018: collecting file_protector debug logs in Windows
Acronis True Image 2018: Windows services and processes
Acronis True Image: Validation Fails
Acronis Software: Cloning Fails
Acronis True Image 2018: license activation fails due to blocked network connection to Acronis servers
Acronis True Image: "Acronis Active Protection is inactive" and "Service is unavailable" messages
Acronis Software: Unbootable System after Cloning Operation
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