macOS

macOS High Sierra(10.13) support in Acronis Cyber Protect Home Office, Acronis True Image

Acronis Cyber Protect Home Office
Starting with the new release, build 40106, Acronis Cyber Protect Home Office doesn't support High Sierra. All Acronis Cyber Protect Home Office builds before 40106 still support High Sierra.

Acronis True Image 2021
Acronis True Image 2021 supports High Sierra.

Acronis True Image 2020
Acronis True Image 2020 supports High Sierra.

Acronis True Image 2019
Acronis True Image 2019 supports High Sierra.

Acronis Cyber Protect Cloud: Cyber Protect Monitor disappears on macOS after agent update to C23.02

Symptoms

  • You have a mac machine on ARM CPU (M1 chip)
  • After agent update to C23.02, Cyber Protect Monitor doesn't start anymore.

 

Cause

Issue in the product.

This issue has been resolved.

Acronis Cyber Protect Home Office (Mac): Constant requests to grant full disk access permission

Symptoms

  1. You open Acronis Cyber Protect Home Office (build 40106) on Mac.
  2. The message "Grant full disk access to Acronis Cyber Protect Home Office" pops up.
  3. Once you grant the access and relaunch Acronis Cyber Protect Home Office, you get the same message again.
  4. Giving access as described in the instructions provided here doesn't help.

Cause

The root cause is a crash in escyberprotect, a microservice used by Acronis to access and scan disks.

Acronis Cyber Protect: The confirmation window is not displayed on the agent machine when you try to connect to a mac device

Scenario 1

  1. On a mac device you have applied an Agent plan with Screen Sharing
  2. You have requested to connect to the machine with agent twice by asking for control
  3. On the remote machine with agent, the confirmation window is displayed but the user DOESN'T deny or allow the request
  4. You requested to connect to the machine with agent for the third time
Acronis Cyber Protect Cloud: Installer shows warning "Incompatible operating system" on macOS 13.4

Symptoms

  • You are using MacOS Ventura 13.4 and trying to install mac agent
  • When you run the installer, the following warning message is shown: "Incompatible operating system"

Cause

This warning is false due to an issue with the product.

Acronis Cyber Protect Home Office, Acronis True Image: troubleshooting issues with backup to Acronis Cloud

Introduction

This article provides troubleshooting steps for issues with backup to Acronis Cloud storage using Acronis True Image and Acronis Cyber Protect Home Office

Symptoms

1. Backup to Acronis Cloud fails.

2. When you click on the red X or || icon to see details, one of the following messages is shown:

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