This article applies to:

•  macOS 10.14 or newer

Symptoms

1. You run Rescue Media Builder and select the disk that you want to make bootable.
2. You get the following error:

   An error occurred while creating media. Failed to create bootable media by using Apple Software Restore

Cause

Most likely, access to removable volumes was explicitly denied by the user for Media Builder.

Symptoms

You created Acronis Rescue media on a Mac.

When you attempt to back up the machine with macOS using rescue media, the Backup option is not available. Only recovery can be performed.

Cause

The current product design does not support backing up macOS using bootable media. 

This applies to all types of bootable media: ISO downloaded from the website, bootable media created under macOS, bootable media created under Windows or Linux.

Introduction

If your Mac includes the Apple T2 chip, then you need to modify Secure Boot settings in order to boot from Acronis Bootable Rescue Media and/or Acronis Survival Kit.

Solution

Secure Boot settings are available in Startup Security Utility:

macOS Catalina operating system fails to boot after bare-metal restore, if it is restored with a bootable media created in macOS Catalina 10.15.5 version.

Acronis Cyber Protect Home Office (formerly Acronis True Image)

Acronis Cyber Protect Home Office supports macOS Catalina (10.15)

Acronis True Image 2021 (All editions)

Acronis True Image 2021 supports macOS Catalina (10.15)

Acronis True Image 2020

Acronis True Image 2020 supports macOS Catalina (10.15) starting from Update 1 (Build 21810). Update the product to the latest build.

Acronis True Image 2019

Symptoms

1. You have set up a Disks backup. The initial backup (and the following incremental backups, if any) worked correctly
2. You install an upgrade to macOS.
3. When you try to run an incremental backup after macOS upgrade, the operation fails with:

   The last backup has failed. No current partition

Cause

macOS upgrade changed the unique volume identifier for the source disk, while the backup task configuration still refers to the old volume identifier.

Symptoms

1. You try to clone a disk on a Mac with Apple silicon processor while booted from Acronis Bootable Media;
2. Disk cloning fails with the following error:

   Unable to create partitions

Cause

Issue in the product.

Symptoms

Acronis True Image 2021 repeatedly asks for a restart after installation on macOS 11 Big Sur:

To run Acronis True Image, you must restart your Mac.

Cause

macOS prevents one of Acronis True Image kernel extensions from loading.

One restart is required for loading drivers. If Acronis True Image is requesting restart over and over, please follow the solution below.

Acronis System Report is a script that collects diagnostic information about the Mac and installed Acronis products (if any).

If Acronis product is installed on your system, see appropriate article for instructions:

Acronis Cyber Protect Home Office(formerly Acronis True Image) is available in three packs (tiers): 1 computer, 3 computers, 5 computers.

If you have a 1-computer subscription, you can upgrade to a 3-computer or a 5-computer subscription. A 3-computer subscription can be upgraded to a 5-computer subscription.

To upgrade to a 3-computer subscription, you need to purchase an Acronis Cyber Protect Home Office (Essentials, Advanced or Premium) for 3 computers. Three 1-computer subscriptions cannot be automatically summed up into a 3-computer subscription.

Symptoms

Entire Mac backup or Disks backup fails with the following error in log:

 error 0xfff1: Resource deadlock avoided

Path mentioned in error log is similar to:

path: /System/Volumes/Data/Users/<username>/Library/CloudStorage/...

Cause

The folder /Users/[username]/Library/CloudStorage/<XXXXXX> is the folder for iCloud files on Mac. These files are stored on the cloud rather than on the local machine.

Solution

Add CloudStorage folder to exclusions: 

When you contact Acronis Support, the support professionals will usually need information about your system in order to resolve your problem and will ask you to collect a system report from your computer.

(!) Please make sure to collect system report after you have gathered all the other requested information (Process Monitor Log, PCAP log, etc). This way system report will contain logs related to the issue.

Symptoms

• You have updated macOS to Mac OS 12.3
• The Acronis Cyber Files agent doesn’t start anymore.

Cause

Compatibility issue.

Solution

Language

Acronis Cyber Protect Home Office Beta is available in English and all the communication is performed in English language only. Other languages will become available in the release version of Acronis Cyber Protect Home Office, when the Beta campaign finishes.