macOS

Using Wireshark you can collect network tracing logs

Symptoms

 1) Entire machine backup of a Mac with Apple RAID fails with the following error:

No volumes have been found while processing the 'Fixed Volumes' template 

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There is no recycle bin feature in Acronis Cloud storage at the moment.

Symptoms

An Acronis True Image backup that you had in Acronis Cloud storage, was deleted, and you want to restore such backup.

Examples, when such situation can happen, include:

Acronis True Image 2021 (All editions)

Acronis True Image 2020 supports macOS Catalina (10.15)

Acronis True Image 2020

Acronis True Image 2020 supports macOS Catalina (10.15) starting from Update 1 (Build 21810). Update the product to the latest build.

Acronis True Image 2019

Acronis True Image 2019 supports Mojave (10.14) but has not been tested and is not guaranteed to work with Catalina (10.15).

Backup

If you have Boot Camp installed on your hard drive to use Windows in addition to MacOS, you can back up and recover the entire disk, including Boot Camp. Bootability of both operating systems will be kept.

You need to back up the hard drive where Boot Camp is installed by using Entire Mac or My Disks backup source. The backup will contain all the data stored on the drive, including the Boot Camp partition.

Introduction

Using Acronis True Image 2019 and later you can duplicate all your data and make macOS bootable on your new hard drive via Disk Cloning. You can use this to migrate to a new Mac computer or to clone the system to an external HDD and have a bootable copy of the system.

Keep in mind the following limitations:

Symptoms

You receive the following message:

You've exceeded the maximum number of activations for this serial number

and/or

Too many activations

Cause

You exceed the limit of available activations. For example, you have an Acronis True Image 2021 1 computer license and attempt to install Acronis True Image on more than 1 machine.

Other possible causes:

Acronis True Image 2021

Acronis True Image 2021 for Mac supports Parallels Desktop 9 and later.

Acronis True Image 2021 for Mac supports Parallels Desktop virtual machines configured to use the Boot Camp partition with these limitations. Virtual machines created by Parallels Desktop 14 will boot after recovery, for virtual machines created by earlier versions you need to run a special script to restore bootability.

Acronis True Image has been tested and is guaranteed to work with just one virtual machine format: Parallels Desktop 14. It is supported by Mac version of Acronis True Image 2019 and 2020.

Backup and recovery of Parallels Desktop 14 virtual machines

One of the unique features of Acronis True Image 2019/2020/2021 for Mac is its unrivaled support of Parallels Desktop 14 virtual machines backup, as part of disk backup on a Mac host:

Acronis True Image does not support beta builds of macOS. Although, Acronis True Image usually works on beta builds, you might experience issues when using our software with these versions of macOS .

Acronis True Image 2021

Acronis True Image 2021 supports Mojave (10.14).

Acronis True Image 2020

Acronis True Image 2020 supports Mojave (10.14).

Acronis True Image 2019

Acronis True Image 2019 supports Mojave (10.14) starting with Update 1 (Build 14170). You can download the latest build of the product from your Acronis Account: see this article for instructions.

Acronis True Image 2018

Acronis True Image 2021
Acronis True Image 2021 supports High Sierra.

Acronis True Image 2020
Acronis True Image 2020 supports High Sierra.

Acronis True Image 2019
Acronis True Image 2019 supports High Sierra.

Introduction

Acronis Survival Kit is a simple all-in-one recovery tool for external drive backups based on Acronis Bootable Rescue Media. 

Introduction

If your Mac includes the Apple T2 chip, then you need to modify Secure Boot settings in order to boot from Acronis Bootable Rescue Media and/or Acronis Survival Kit.

Solution

Secure Boot settings are available in Startup Security Utility:

When you contact Acronis Customer Central, the support professionals will usually need information about your system in order to resolve your problem and will ask you to collect a system report from your computer.

(!) Please make sure to collect system report after you have gathered all the other requested information (Process Monitor Log, PCAP log, etc). This way system report will contain logs related to the issue.

On a Windows computer

To generate a system report in Windows:

Introduction

This articles describes how to free up storage space in Acronis Cloud via web application, by deleting backups, their old versions and prevent reaching the quota limit again.

The option to delete individual files and folders from backups in Acronis Cloud has been removed because they would be re-uploaded on the next backup run, consuming your time, Internet traffic and occupying storage in Acronis Cloud again.

Introduction

Email notifications can be set up in two ways:

1) per backup task (Windows only)

and/or

2) universally for all existing and future backup tasks (Windows, Mac)

Per-backup notifications are more configurable, but are more complicated to set up.

Global notifications are easy to enable, but are less informative.

Symptoms

 

  1. Your Mac is running macOS Mojave (10.14)
  2. Backups fail with the following error:

     Failed to enumerate directory 'Macintosh HD:/Library/Application Support/com.apple.TCC/'. It may be corrupted or does not exist.

    OR

    You receive the following message:

    Grant full disk access to Acronis True Image

Cause

Introduction

You can transfer your existing Acronis True Image license to a new computer, if the previously used computer becomes retired and is no longer used. In other cases, a new Acronis license must be bought for the new computer.

Introduction

This article provides troubleshooting steps for issues with backup to Acronis Cloud storage using Acronis True Image, versions 2017 through 2021.

Symptoms

1. Backup to Acronis Cloud fails.

2. When you click on the red X or || icon to see details, one of the following messages is shown:

Symptom

Backup to Acronis Cloud fails with error message "Cloud is full".

All of the below listed conditions must be true:

Introduction

If your Mac includes the Apple T2 chip, then you need to modify Secure Boot settings in order to boot from Acronis Bootable Rescue Media and/or Acronis Survival Kit.

Solution

Secure Boot settings are available in Startup Security Utility:

macOS Catalina operating system fails to boot after bare-metal restore, if it is restored with a bootable media created in macOS Catalina 10.15.5 version.

Introduction

Acronis True Image logs are used to troubleshoot and resolve technical issues with the software. When standard logs are not enough, additional debug logging mode could be enabled to capture more details about the issue, understand what happens, and find a solution.

Drives encrypted with FileVault2 are supported for backup and recovery.

Similar to other use cases, disk-/volume-level recovery is available in bootable media (rescue media), and file-level recovery is available both in live OS and in bootable media.

The utility removes Acronis True Image and its components on Windows and Mac

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