macOS

Symptom:

Mac OS X Client Symptoms:

  • Slow browsing on a specific Volume or folder
  • Finder may hang on a specific Volume or folder
  • Mac OS may hang on a specific Volume or folder

Server Symptoms:

Symptoms

A backup on a Mac fails with:

Nothing to back up.

Cause

The software cannot find the files selected for backup and cannot back them up. Possible reasons:

1) files you have selected for a backup have been deleted or moved; 

2) files selected for a backup are on an external/removable drive which is not connected;

3) files selected for a backup are on a network share and this share is unaccessible

To install Acronis True Image on your computer, download the installation file from your account or from the purchase confirmation e-mail.

Introduction

To use Acronis True Image on a Windows computer or a Mac, you need to activate it via the Internet. Without activation the fully functional product works for 30 days. If you do not activate it during that period, all the program functions become unavailable except the recovery.

You can activate Acronis True Image either on your computer or from another computer, if your computer is not connected to the Internet.

Description

Acronis Disk Director (any version and edition) is not supported on Mac computers.

This includes:

  1. Installing and using Acronis Disk Director on macOS (any version)
  2. Installing and using Acronis Disk Director on BootCamp Windows
  3. Installing and using Acronis Disk Director on Parallels Windows or any other virtual machine on Mac computer
  4. Running Acronis Disk Director from a bootable media on Mac and any virtual machine on it

Symptom

Acronis True Image 2019 is currently installed on a Mac.

You launch the program and it detects that a newer version of the software is available.

When you try to download and install it, an error occurs: "For security reasons, updates that downgrade versions of the application are not allowed".

Cause

Known issue with the live update.

You can create a rescue bootable media - a standalone version of Acronis True Image that you can use to boot a crashed machine or a machine without any operating system and restore an image of your system. Follow these instructions to create a bootable media.

Windows

Mac

Backing up the entire machine is the most complete way to protect your data. We recommend that you choose this option when you are not sure which data that you need to protect. When you select Entire PC as a backup type, Acronis True Image backs up all your internal hard drives in disk mode. The backup contains the operating system, installed programs, system settings, and all your personal data including your photos, music, and documents.

Symptoms

After updating to Build 21810 of Acronis True Image 2020, you see the following message:

Unable to connect to the driver that provides full system backup, disk cloning and ransomware protection. Please restart your computer

System backup, cloning, and Active Protection do not work. 

Cause

Acronis True Image driver cannot be unloaded from the system without restarting the machine. 

The table below summarize similarities and differences between feature set in Acronis True Image 2019 in Windows and in macOS.

The table below summarize similarities and differences between feature set in Acronis True Image 2020 in Windows and in macOS.

The table below summarize similarities and differences between feature set in Acronis True Image in Windows and in MacOS.

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Symptoms

During the installation of Acronis Cyber Protect Cloud on MacOS Sierra 10.12.1 the following warning appears:

Incompatible operating system
Agent for Mac may be incompatible with the current operating system. Agent for Mac is fully compatible with OS X 10.8 through 10.11.

Solution

You can ignore the warning, click OK to continue installation. The warning will be removed in the next update.

We recommend keeping your Acronis True Image up to date. You are eligible to download and install any new build of Acronis True Image Essential, Advanced or Premium as long as your subscription is valid.Having a full or an upgrade license of Acronis True Image 2020 Standard you are eligible to download and install any new build (an update) of Acronis True Image 2020 for free.

When switching from trial to the full version, you only need to provide the serial number, no need to reinstall the product. All backups, syncs, and other settings will be kept.

If you have an account with active Acronis True Image Essential, Advanced or Premium subscription, you simply need to log in under your account and Acronis True Image 2020 will automatically switch from trial to full version if you have available seats or if you had previously activated an earlier version of Acronis True Image on this machine.

Acronis Cyber Protect Cloud uses Resumable Backup technology which reduces network load and therefore enhances backup performance.

Resumable Backup means that in case of a backup failure data upload will be resumed, i.e.:

Acronis Access Advanced and Acronis Mass Transit are not directly affected by Meltdown or Spectre.

Summary:

When an application crashes on macOS, a system service named "CrashReporter" captures information to a file that can then be used to diagnose the problem.

This note details where the CrashReporter stores these files.

Description:

The CrashReporter saves the relevant system information in a file in one of two places depending on whether you are logged in as an administrator or not.

The two locations are:

~/Library/Logs/CrashReporter, and

/Library/Logs/CrashReporter

Backup

If you have Boot Camp installed on your hard drive to use Windows in addition to MacOS, you can back up and recover the entire disk, including Boot Camp. Bootability of both operating systems will be kept.

You need to back up the hard drive where Boot Camp is installed by using Entire Mac or My Disks backup source. The backup will contain all the data stored on the drive, including the Boot Camp partition.

Symptoms

You receive the following message:

You've exceeded the maximum number of activations for this serial number

and/or

Too many activations

Cause

You exceed the limit of available activations. For example, you have an Acronis True Image 2021 1 computer license and attempt to install Acronis True Image on more than 1 machine.

Other possible causes:

Symptom

Backup to Acronis Cloud fails with error message "Cloud is full".

All of the below listed conditions must be true:

Drives encrypted with FileVault2 are supported for backup and recovery.

Similar to other use cases, disk-/volume-level recovery is available in bootable media (rescue media), and file-level recovery is available both in live OS and in bootable media.

Acronis True Image does not support beta builds of macOS. Although Acronis True Image usually works on beta builds, you might experience issues when using our software with these versions of macOS .

Symptoms

Acronis True Image installed on macOS 11 Big Sur Beta causes kernel panic during boot that leads to cyclic reboots.

Kernel panic is a situation when Mac encounters a system error and keeps restarting unexpectedly with a warning message "You need to restart your computer".

Cause

Lack of compatibility due to a major shift in macOS architecture.

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