Collect the log and send it to Acronis Customer Central for investigation
How to install Acronis Small Office: Server Cloud Backup
There are two registry tweaks specific to Windows 2003 servers which will improve performance under certain conditions. These changes are recommended for our customers who have:
- A large number of files shared out.
- Folders containing a lot of items (browsing large folders).
- A lot of users or if the server is under heavy load.
- Background processes that monitor the file system for changes such as Windows Search.
Create a new user account manually and specify it as MMS user during installation.
Check network connection and IP address.
The XML file that you are trying to import is not a backup plan or it is corrupted
To solve the issue, update all of the product's components to the latest build
Check the license key and connection to the remote Acronis License Server
List of system requirements for Acronis Backup & Recovery 11
How to set up user permissions on centralized vaults
How to install Acronis Backup & Recovery 11 Standalone
How to install Acronis Backup & Recovery 11 Advanced over Acronis Backup & Recovery 10 Build 11639 (U2) or higher
This guide describes how to handle problems with Acronis Nonstop Backup operation, such as failure to start or errors during execution.
Acronis Nonstop Backup provides protection of your disks and files. It allows you to recover entire disks, individual files and their different versions.
This article is an overview of the problems that may be encountered during the Nonstop Backup operation. It also includes practical steps on correctly identifying and resolving them.
During installation of Acronis Backup & Recovery 11.5 on a MS Windows Server 2003 or MS Windows Small Business Server 2003 with MS Exchange 2003 on it, the checkbox to install the Agent for Exchange is grayed out. To fix this, a Windows registry key has to be modified.
When performing a recovery of an Windows XP or 2003 Server system with a change from IDE to AHCI makes the system unbootable after succesfull recovery. To fix this issue, use an older Intel storage driver.
Download an install the latest version of Windows Installer on the target machine
Make sure you have ports 9876 and 25001 open
This article applies to:
- Acronis Backup Advanced 11.5 (Acronis Backup & Recovery 11.5)
- Acronis Backup & Recovery 11
- You start remote installation of Acronis components.
- Installation fails with the following error messages:
Failed to get information about remote machine
Failed to connect to the service
Failed to connect to Windows service
You need to free up additional disk space or change location of temporary files
As a workaround, use Microsoft VSS instead of Acronis VSS
List of Acronis products that support Windows Small Business Server 2011
Acronis Backup 11.5/11.7 Agent for Exchange supports the following versions of Microsoft Exchange Server:
Turn on the MS Exchange VSS Writer to fix the issue
The remote machine is inaccessible
Recovery of an MS Exchange storage group or database fails with error "The path cannot be the root directory.”. To work around use, a directory other than root