Upgrade

There are some steps that need to be performed manually to fully migrate Microsoft Exchange Server backup tasks from BackupAgent to Acronis Backup Cloud

Symptoms

  1. You are installing Acronis Snap Deploy 5 over Acronis Snap Deploy 4 (upgrading);
  2. On the OS Deploy Server installation step the process pauses with the following message:

    Files in Use
    fileserver.exe (PID 1328)

Cause

This is an erroneous message.

Solution

Acronis Snap Deploy 5 does not use the File Server Service (fileserver.exe). This is an erroneous message.

Acronis renewals must be registered to complete the maintenance renewal transaction. You can  update your support program information by clicking Register Renewal near the outdated support program information and submitting your Order/Invoice/License certificate number and billing e-mail.

After Upgrade from Previous Version the Backup Fails with "Message: There is no activated subscription for account 'user@domain.com'.'".

You can receive upgrade licenses to Acronis Backup for VMware 9 if you have a valid Acronis Advantage Standard/Premier support program.

If you do not have a valid support program, you can purchase upgrade licenses for Acronis Backup for VMware 9.

Make sure you have the latest Virtual Appliance hardware and that you have no more than two disks

Components for centralized management of Acronis Backup & Recovery 11 are compatible with the Agents of Acronis Backup & Recovery 10

Technical and licensing upgrade scenarios and things to pay attention to

You can upgrade to Acronis Backup & Recovery 11 if you have Acronis Backup & Recovery 10, Acronis True Image Echo, or Acronis True Image 9.1

First you should upgrade the components for centralized management, then Acronis Agents if these are on separate machines

You are entitled to receive an upgrade to Acronis Backup if you have a valid Acronis Advantage subscription

Acronis Backup & Recovery 11 licensing policy

How to install Acronis Backup & Recovery 11 Advanced over Acronis Backup & Recovery 10 Build 11639 (U2) or higher

How to upgrade tape vaults from Acronis Backup & Recovery 10 to Acronis Backup & Recovery 11

In medium or large infrastructure you may want to do a granular upgrade - upgrade to Acronis Backup & Recovery 11 components in stages

Run the remote installation wizard and install Acronis Backup & Recovery 11/11.5 Agent on top of Acronis Backup & Recovery 10 Agent or on a clean machine

Download the new build and update the components locally or remotely

Make sure you have both Acronis True Image 2014 Upgrade serial number and a serial number from a previous version of Acronis True Image

Click the question mark at the top right and select "Upgrade to full version"

 

BackupAgent Migration Portal

BackupAgent environments can be upgraded to Acronis Backup Cloud v4.0 or newer. To perform the upgrade you need to use the Migration Portal - a specially developed migration tool.

Prerequisites

In order to use the portal, make sure your environment meets these prerequisites:

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