This has been fixed
Make sure you have both Acronis True Image 2014 Upgrade serial number and a serial number from a previous version of Acronis True Image
Click the question mark at the top right and select "Upgrade to full version"
Make sure you have both True Image 2013 by Acronis Upgrade serial number and a serial number from a previous version of Acronis True Image Home
We recommend keeping your Acronis True Image up to date. Having a full or an upgrade license of Acronis True Image 2016 you are eligible to download and install any new build (an update) of Acronis True Image 2016 for free. You are eligible to download and install any new build of Acronis True Image Cloud as long as your subscription is valid.
Downloading the update
A guide on how to migrate from Access for Android version 3.2 to the newest version.
Acronis renewals must be registered to complete the maintenance renewal transaction. You can update your support program information by clicking Register Renewal near the outdated support program information and submitting your Order/Invoice/License certificate number and billing e-mail.
The following products can be upgraded to Acronis Backup 12:
You can upgrade your online storage quota to 350 GB or 1000 GB at the expense of the subscription period or by paying
You can receive upgrade licenses to Acronis Backup 12.5 if you have a perpetual license with a valid Acronis Advantage Standard/Premier support program or a valid subscription license of a product eligible for upgrade.
These products are eligible for upgrade.
If you are not sure whether you have a valid support program, check it as described in this article.
This article describes where to download and how to install an update.
List of previous versions of Acronis products from which you can upgrade to the current versions
Run the remote installation wizard and install Acronis Backup & Recovery 11/11.5 Agent on top of Acronis Backup & Recovery 10 Agent or on a clean machine
List of recommendations on how to avoid system reboot after installing, uninstalling, updating or upgrading Acronis Backup & Recovery components in Windows
Modify a registry key to resolve the issue
This article describes ugrade procedure from Acronis True Image OEM versions.
You can receive upgrade licenses to Acronis Backup 11.7 if you have a valid Acronis Advantage Standard/Premier support program.
If you do not have a valid support program, you can purchase upgrade licenses for Acronis Backup 11.7.
You install an Acronis product in a Windows operating system. Installation fails with these messages in MSI log: "MainEngineThread is returning 1603" error in log
You attempt to upgrade/install Acronis Software and get this error during the installation process
Owners of Acronis True Image 2018 Upgrade licenses may notice the following message after entering the serial number for an old version of Acronis True Image:
"This number corresponds to other Acronis product, not Acronis True Image 2018"
Issue in build 9202 of the product. It is completely safe to ignore the message, it does not represent any problem neither with the serial number, nor with license activation. To get rid of it completely, see the Solution section below.
Starting with Update 1, Acronis Backup 12.5 (both Standard and Advanced) provides a convenient tool for remote installation and update of Windows Agents on multiple machines.
Prepare a list of machines where Agent for Windows should be installed
Create a .csv file containing hostnames or IP addresses and access credentials, one machine per line:
host1 user1 password1
host2 user2 password2
host3 user3 password3