x86 Agent

Acronis Cyber Backup 12.5: Remote installation of 32-bit Agent from 64-bit Management Server

Download 32-bit installer and add it to remote installation folder

Info text For Acronis Cyber Protect 15, see Acronis Cyber Protect 15: Agent installation on a 32-bit machine fails with "Failed to download installation file 'resource.xml' from the server."

Acronis Cyber Protect 15: Agent installation on 32-bit machine fails with "Failed to download installation file 'resource.xml' from the server."

Symptoms

  1. Acronis Management Server is installed on a 64-bit machine
  2. When you attempt to add a device with 32-bit architecture, the installation fails with the following error:

     Installation process failed. {"Result":"Failed", "Code":"24510491", "Description":"Failed to download installation file 'resource.xml' from the server."}