1. You try to install an Agent on a Windows XP 32-bit machine via Devices -> Add -> Windows or try to remotely update the already installed Agent on a Windows XP 32-bit machine.
  2. Installation fails with the following errors:

    Failed to launch installation or update support service on host <hostname>. Failed to launch service with error: %1 is not a valid Win32 application


    Installation files are not found


Issue in the product.


The system requirements for Acronis Cyber Protect Home Office and Acronis True Image can be found in the product documentation (Windows, Mac, mobile).


  1. Acronis Management Server is installed on a 64-bit machine
  2. When you attempt to add a device with 32-bit architecture, the installation fails with the following error:

     Installation process failed. {"Result":"Failed", "Code":"24510491", "Description":"Failed to download installation file 'resource.xml' from the server."}