x86

Acronis Cyber Backup 12.5: Remote installation of 32-bit Agent from 64-bit Management Server

Download 32-bit installer and add it to remote installation folder

Info text For Acronis Cyber Protect 15, see Acronis Cyber Protect 15: Agent installation on a 32-bit machine fails with "Failed to download installation file 'resource.xml' from the server."

Acronis Cyber Protect 15: Remote installation on Windows XP 32-bit machine fails with "Failed to launch remote installation support service"

Symptoms

  1. You try to install an Agent on a Windows XP 32-bit machine via Devices -> Add -> Windows or try to remotely update the already installed Agent on a Windows XP 32-bit machine.
  2. Installation fails with the following errors:

    Failed to launch installation or update support service on host <hostname>. Failed to launch service with error: %1 is not a valid Win32 application

    and

    Installation files are not found

Cause

Issue in the product.

Acronis Cyber Protect Home Office, Acronis True Image: unsupported CPU and operating systems

Description

The system requirements for Acronis Cyber Protect Home Office and Acronis True Image can be found in the product documentation (Windows, Mac, mobile).

Acronis Cyber Protect 15: Agent installation on 32-bit machine fails with "Failed to download installation file 'resource.xml' from the server."

Symptoms

  1. Acronis Management Server is installed on a 64-bit machine
  2. When you attempt to add a device with 32-bit architecture, the installation fails with the following error:

     Installation process failed. {"Result":"Failed", "Code":"24510491", "Description":"Failed to download installation file 'resource.xml' from the server."}