WHM

Symptoms

You have installed the WHM/cPanel plugin for Acronis Cyber Cloud, and it fails to load with "Internal server error" (when you click on the plugin icon to open the plugin, it redirects to a white page with no data)

Troubleshooting

When checking the logs in /usr/local/cpanel/log/error_log you see the following error:

When investigating issues related to Acronis Cyber Backup plugin for WHM and cPanel, you need to collect corresponding logs.

A set of basic logs for investigation can be collected from the plugin itself. We have added the Download log link for this purpose. Once you click the link, the logs are collected and saved into a zip-file that can be shared via e-mail attachments.