Web Restore

Solution

Deleting an entire backup:

  1. Connect to Management Console, and go to Backups tab, and then Locations

You have a backup of a machine with large disks (usually 1 TB and larger). When you go to Web Restore Console to browse the files on the disk, you see the error:

Server is not available at the moment.

Symptoms

When trying to access Web Restore console with specific credentials you may receive an error message:

The server is not available at the moment. Please try again later.

Troubleshooting

Below are the steps to determine the most common issues for Web Restore access errors.

This article describes how to use Web Restore to retrieve files or folders without using Acronis software.

Symptoms

  1. You create a file-level backup to cloud. Some filenames in the backup contain non-ASCII characters like ä, ü, ó, ż, ę or others, Cyrillic letters, Japanese letters etc.
  2. You download the archive from the cloud.
  3. You unpack the archive.
  4. Filenames containing special characters are not displayed properly:

Cause

Decoding issue in Windows Explorer.

Web Recovery Console is a separate console of Acronis Cyber Protect Cloud that is hosted by a dedicated set of servers on Acronis premises and allows you to access cloud archives. Using this console, you can download files from cloud archives, check storage usage, delete archives or incomplete backups.

Symptoms

User tries to browse recovery points via Web Restore (https://<your_datacenter>.acronis.com/wr/)

The system message is displayed:

The server is not available at the moment. Please try again later.

OR

the Web restore page is empty or loads indefinitely.

Cause

Issue in the product.

Solution

The issue has been fixed in Acronis Cyber Cloud 9.0.