To resolve the issue, remove the "My Web Sites on MSN" folder from "My Computer" in Windows Vista or from "My Network Places" in Windows XP

The user under which you are trying to log in does not have Administrator rights

Click Configure -> ESX Hosts -> Add

Hit Configure -> Licenses -> Add

Add an ESX host, then back up the machines or dynamic groups

You are using Microsoft Windows 8 and have defined another web browser as default (not Microsoft Internet Explorer) and cannot open web links from program. To fix this issue, please download and install latest build.

Acronis vmProtect 7 Web Console lets you manage your virtual machine backups

The default credentials for Virtual Appliance-based installation are predefined. For Windows-based they are the ones of Administrator account of the machine with the Acronis Agent installed

You attempt to connect to the Web Console that runs as a Virtual Appliance on your ESX(i) Host. The connection will not be established or it takes several minutes in order to load the UI of the Web Console. You can reinstall the Virtual Appliance or one specific log to solve this issue.

Either use a web browser different from Internet Explorer to access the Web Console to fix the issue, or troubleshoot the network issues/investigate the particualr SMTP server configuration

Acronis Backup for VMware web server uses self-signed certificates

Acronis Backup for VMware 9 (Acronis vmProtect 9) Web Console lets you manage your virtual machine backups

Chrome, Firefox, Internet Explorer, and Safari are supported

There are two installation file types: standard installer and web installer

MassTransit plug-in compatibility with Safari 12

The MassTransit plug-in is not currently compatible with Safari 12 or 13. See Background for more details.

Current Alternatives

The current options for Mac users are:


Web Login Links are a MassTransit feature that allows quick login access for web client users by providing a clickable web browser link in an email. This article describes how to configure and use these links as well as the security risks of the different types of email links when an email is intercepted by a third party.


By default, mailboxes for all contacts are stored in a User Mailboxes folder located in the MassTransit installation folder. You can choose a new default location to store the User Mailboxes folder. In addition, you can choose a custom location for any individual contact. Mailboxes can be stored in any folder or disk drive available to MassTransit.

This article describes how to use Web Restore to retrieve files or folders without using Acronis software.

Where to download user guides and other documentation on Acronis products in different languages

If you have your product registered, you can download Acronis Bootable Media from the website

How to change password for your account on Acronis website

How to download an installation file of Acronis software.


You log in to Protection Console and perform some actions: manage backup plans, browse, etc

The following alert appears sporadically:

"Authorized user access to "partner" tenant is not supported." (Error Code: 100026)


Issue in the product.


This issue has been fixed in Acronis Cyber Protect Cloud 21.06.

How to change the registration e-mail on Acronis website