Vulnerability assessment

Acronis Cyber Protect: Patch management or Vulnerability assessment activities fail with "Failed to parse pending updates JSON fallback"

Symptoms

  1. Vulnerability assessment scan or Patch installation fails with a generic error "Internal error" or "Activity failed"
  2. In "All Properties" of the activity, you see the error:

    Failed to parse pending updates storage JSON

Cause

Issue in the product. 

Acronis Cyber Protect: Vulnerability assessment or patch management finishes with "Windows Update Agent returned an error 0x80072efd"

Symptoms

  • You have enabled Vulnerability assessment/ Patch management modules in the Protection Plan
  • Patch management or Vulnerability assessment activity fails with error 0x80072efd. Example:

"The vulnerability assessment failed because the Windows Update Agent returned an error 0x80072efd. Check your Windows Update settings and try again."

Acronis Cyber Protect: Vulnerability scan finishes with "Vulnerability Assessment has failed due to error in Windows Updates"

Symptoms

  • You have enabled Vulnerability assessment module in the Protection Plan
  • Vulnerability scan fails with "Failed to complete the vulnerability scan. Vulnerability Assessment has failed due to error in Windows Updates."