virtual machine

Acronis Backup 9 for VMware: VM Hardware Version Is Changed during Restore or Replication

This article applies to:

  • Acronis Backup 9 for VMware

Acronis Backup 11.5 Virtual Edition for Hyper-V: Backup of Generation 2 Virtual Machines Fails

Acronis Backup 11.5  fully supports Hyper-V generation 2 virtual machines starting with Update 6 (build 43909 or 43713 depending on the localization)

Acronis Disk Director 12.5 is not supported on Mac computers

Description

Acronis Disk Director (any version and edition) is not supported on Mac computers.

This includes:

  1. Installing and using Acronis Disk Director on macOS (any version)
  2. Installing and using Acronis Disk Director on BootCamp Windows
  3. Installing and using Acronis Disk Director on Parallels Windows or any other virtual machine on Mac computer
  4. Running Acronis Disk Director from a bootable media on Mac and any virtual machine on it
Acronis Cloud Manager: How do I restore a virtual machine from a backup in Acronis Manager Datacenter?

Issue

I want to restore a virtual machine (VM) from a backup in Acronis Manager Datacenter. How do I do that?

Resolution

To restore a VM from a backup, select the appropriate backup from the Archives tab and start the Restore wizard by pressing the Restore button.

Specify the decryption key if encryption was used in the backup creation.

Acronis Cloud Migration: Why did my conversion of the VMware VM to Hyper-V fail?

Issue

I tried converting a VMware VM to Hyper-V using the Acronis V2V Easy Converter and it failed. What might be causing this, and how do I fix it?

Resolution

Please try the following troubleshooting steps:

Acronis Cyber Backup 12.5: Hyper-V replica virtual machine is inconsistent after recovery

Symptoms

  1. You have native Hyper-V Replication set up: the VM is replicated between 2 or more Hyper-V hosts
  2. You back up the replica machine (VM2)
  3. You perform entire VM recovery from this backup into original replica machine (VM2)
  4. After recovery, the previously enabled Hyper-V VM replication is now replicating changes from VM1 inconsistently, since it assumes that VM2 (replica) has state different than the one it is after recovery.
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Hyper-V virtual machine backup fails with "Failed to obtain associated virtual system settings"

Symptoms

Backup of a Hyper-V virtual machine fails with the following error:

Failed to obtain associated virtual system settings

Acronis Cyber Protect Cloud, Acronis Cyber Backup: How to disable VDDK transports on agent

Description

In some cases you may require to disable a specific VDDK transport method to optimize backup performance in your particular environment.

To disable particular VDDK transport on Agent for VMware (Virtual Appliance):

1. Connect to Acronis Cyber Backup Appliance using WinSCP utility.

Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup of a Hyper-V virtual machine fails with "Failed to get the disk information" if there is an ampersand in virtual disk file name

Symptoms

You are trying to back up a Hyper-V virtual machine which has virtual disk with an ampersand (&) in file name, e.g. Docs&Users.vhdx. Backup fails with the following error:

Failed to get the disk information.

Acronis True Image: virtual machines support

Acronis True Image has been tested and is guaranteed to work with just one virtual machine format: Parallels Desktop 14. It is supported by Mac version of Acronis True Image 2019 and 2020.

Backup and recovery of Parallels Desktop 14 virtual machines

One of the unique features of Acronis True Image 2019/2020/2021 for Mac is its unrivaled support of Parallels Desktop 14 virtual machines backup, as part of disk backup on a Mac host: