This article applies to:
- Acronis Backup 9 for VMware
virtual machine
Acronis Backup 11.5 fully supports Hyper-V generation 2 virtual machines starting with Update 6 (build 43909 or 43713 depending on the localization)
Description
Acronis Disk Director (any version and edition) is not supported on Mac computers.
This includes:
- Installing and using Acronis Disk Director on macOS (any version)
- Installing and using Acronis Disk Director on BootCamp Windows
- Installing and using Acronis Disk Director on Parallels Windows or any other virtual machine on Mac computer
- Running Acronis Disk Director from a bootable media on Mac and any virtual machine on it
Issue
I want to restore a virtual machine (VM) from a backup in Acronis Manager Datacenter. How do I do that?
Resolution
To restore a VM from a backup, select the appropriate backup from the Archives tab and start the Restore wizard by pressing the Restore button.
Specify the decryption key if encryption was used in the backup creation.
Issue
I tried converting a VMware VM to Hyper-V using the Acronis V2V Easy Converter and it failed. What might be causing this, and how do I fix it?
Resolution
Please try the following troubleshooting steps:
Acronis True Image has been tested and is guaranteed to work with just one virtual machine format: Parallels Desktop 14. It is supported by Mac version of Acronis True Image 2019 and later.
Backup and recovery of Parallels Desktop 14 virtual machines
One of the unique features of Acronis True Image 2019/2020/2021 for Mac is its unrivaled support of Parallels Desktop 14 virtual machines backup, as part of disk backup on a Mac host:
Symptoms
Backup of a Hyper-V virtual machine fails with the following error:
Failed to obtain associated virtual system settings
Symptoms
You are trying to back up a Hyper-V virtual machine which has virtual disk with an ampersand (&) in file name, e.g. Docs&Users.vhdx. Backup fails with the following error:
Failed to get the disk information.
Symptoms
- You have native Hyper-V Replication set up: the VM is replicated between 2 or more Hyper-V hosts
- You back up the replica machine (VM2)
- You perform entire VM recovery from this backup into original replica machine (VM2)
- After recovery, the previously enabled Hyper-V VM replication is now replicating changes from VM1 inconsistently, since it assumes that VM2 (replica) has state different than the one it is after recovery.
Description
In some cases you may require to disable a specific VDDK transport method to optimize backup performance in your particular environment.
To disable particular VDDK transport on Agent for VMware (Virtual Appliance):
1. Connect to Acronis Cyber Backup Appliance using WinSCP utility.
Symptoms
1. Attempt to create Compute Cluster in Acronis Cyber Infrastructure cluster fails with the following error:
Some nodes did not pass hardware validation. Node "XXXX" must have hardware virtualization enabled.
E.g.:
Symptoms
After an update to Acronis Cyber Protect 15 Update 3 (Build 28035 or 28122) a Virtual Host license does not allow backup of both host and virtual machines.
If the license is assigned to the host, backup of virtual machines fails and VM details show "No license". If the license is assigned to VM(s), backup of host fails.
Protection plan creation may fail with an error similar to:
The protection plan cannot be used or updated for ‘<hostname>’ because the device does not have a license.