Virtual Appliance

This article describes the troubleshooting steps in case of a Virtual Appliance installation failure

Backup of Virtual Appliance fails with the following error:

Cannot find GXT item type 'mms::disk::disk'.

You are backing up a virtual machine with Windows Server 2019 on ESXi 6.5 or 6.7 using Agent for VMware (Windows) or Virtual Appliance,
Agentless backup finishes with warning

Creating a crash-consistent snapshot of virtual machine because the creation of its application-consistent snapshot has failed. An error occurred while saving the snapshot: Failed to quiesce the virtual machine