Validation

As a workaround, validate the backup manually

There is no information in the log on what backup archive was validated

On trying to select a disk or partition Acronis Backup & Recovery 10 keeps showing "Loading..." until the validation task is over

This is an issue in the product. As a workaround, run the backup manually

Click the "Refresh" button twice to make the archive on tape show in the wizard

The location of your backup archive has changed or is unavailable

Acronis Backup & Recovery 10 does not support E-mail notifications for validation tasks

Click "Refresh" to re-index the archive and have it detected correctly

This is a Graphical User Interface (GUI) issue. The validation task is actually running

Recreate the scheduled task to solve the issue

How to validate backups automatically and manually

The article describes an issue related to failure of credentials check when enabling Exchange-aware backup option in the backup wizard of Acronis vmProtect

Make sure the backup slice you are trying to validate is in the same folder with the rest of the chain. If it is, this slice is probably corrupted. Please recreate it

The backup is on an external disk which is unavailable at the time of the validation

This is a known issue. Do not run the validation task of a backup stored online if this may potentially interfere with other Acronis Backup & Recovery 10 tasks

Do not use special symbols in archive names, except pre-set templates in the product.

Because Acronis products work with the storage system of an operating system on a very low level, there is a small risk that different conflicts on this level can lead to an operating system crash during backup or other operations. Please follow the instructions below to troubleshoot these issues, depending on what operating system is being used..

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software

Under specific circumstances software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is the following:

The operation fails because the archive meta information is damaged or missing. Run vault validation to fix the issue

How to check if the installation file has been downloaded correctly

Symptoms

  1. You installed Update 4 of Acronis Backup 12.5 (Build 12730)
  2. After update, deleted off-host data processing plans (replication, validation, cleanup) start running on schedule. It is not possible to delete these plans because they are not shown in Management Console.

Cause

Issue in the product.

Solution

This issue is fixed in Build 12860 and later, please update the product to the latest build.

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