Username

You need to manually set credentials for all machines that do not have the same username and password as the ones provided at the Acronis Group Server installation

This article describes why it may not be possible to connect to Acronis True Image Agent for Linux installed on openSUSE 10.2. The article also provides a solution for that.

When trying to put in credentials for a networked computer in Acronis Group Server, the typing speed is very slow

Enter the username and the password, which were specified in the "Remote logon settings" fields when creating Acronis Bootable Media. This should eliminate the issue

Create a new Exchange user account, which is a member of Administrators group, Domain Admins group, Domain Users group, Enterprise Admins group. Use the created account to run the backup again

User account under which you are trying to run the scheduled task may not have enough rights to do the task

The problem is in incorrect SSL certificate generation for intercomponent connections of Acronis products. As workaround, try disabling SSL encryption

This article describes why it may not be possible to connect to Acronis Agent for Linux installed on Debian x64. The article also provides a solution for that.

Per Microsoft limitation, the Exchange user must have minimum 1 E-mail in the mailbox to operate properly with the Exchange database. As a workaround, send an E-mail to the user in question.

When editing a task, you may see a message to retype your credentials

Set the credentials manually via "Connection settings"

The backup task fails to run with incorrect credentials

The fix is available in the latest released build of the product (Build 11345 or higher)

The default credentials for Virtual Appliance-based installation are predefined. For Windows-based they are the ones of Administrator account of the machine with the Acronis Agent installed

You need to provide Windows credentials with administrator or at least backup operator rights to let Acronis True Image start a scheduled task

How to solve the problem when a bootable version of Acronis product cannot log you into the network where the image archive is, and keeps asking for the user name and password again and again

When connecting to RHEV Manager, make sure you include domain in the user name

When setting up recovery to the original location on a network share, explicitly specify the access credentials

Incorrect user name and password for the target machine have been specified

Make sure you have ports 9876 and 25001 open

This article applies to:

  • Acronis Backup Advanced 11.5 (Acronis Backup & Recovery 11.5)
  • Acronis Backup & Recovery 11

 

Symptoms

  1. You start remote installation of Acronis components.
  2. Installation fails with the following error messages:

    Failed to get information about remote machine

    Failed to connect to the service

    Failed to connect to Windows service

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