Enter the username and the password, which were specified in the "Remote logon settings" fields when creating Acronis Bootable Media. This should eliminate the issue
Username
When trying to put in credentials for a networked computer in Acronis Group Server, the typing speed is very slow
You need to manually set credentials for all machines that do not have the same username and password as the ones provided at the Acronis Group Server installation
This article describes why it may not be possible to connect to Acronis True Image Agent for Linux installed on openSUSE 10.2. The article also provides a solution for that.
Create a new Exchange user account, which is a member of Administrators group, Domain Admins group, Domain Users group, Enterprise Admins group. Use the created account to run the backup again
This has been fixed
This has been fixed
This has been fixed
User account under which you are trying to run the scheduled task may not have enough rights to do the task
The problem is in incorrect SSL certificate generation for intercomponent connections of Acronis products. As workaround, try disabling SSL encryption
This article describes why it may not be possible to connect to Acronis Agent for Linux installed on Debian x64. The article also provides a solution for that.
How to save images to a network drive via smb or nfs
Per Microsoft limitation, the Exchange user must have minimum 1 E-mail in the mailbox to operate properly with the Exchange database. As a workaround, send an E-mail to the user in question.
When editing a task, you may see a message to retype your credentials
Put in correct credentials to fix the issue
Set the credentials manually via "Connection settings"
The backup task fails to run with incorrect credentials
The fix is available in the latest released build of the product (Build 11345 or higher)
The default credentials for Virtual Appliance-based installation are predefined. For Windows-based they are the ones of Administrator account of the machine with the Acronis Agent installed
You need to provide Windows credentials with administrator or at least backup operator rights to let Acronis True Image start a scheduled task
The task is run with incorrect username or password
How to solve the problem when a bootable version of Acronis product cannot log you into the network where the image archive is, and keeps asking for the user name and password again and again
When connecting to RHEV Manager, make sure you include domain in the user name
When setting up recovery to the original location on a network share, explicitly specify the access credentials
Incorrect user name and password for the target machine have been specified
Please provide the correct username and password
Make sure you have ports 9876 and 25001 open
This article applies to:
- Acronis Backup Advanced 11.5 (Acronis Backup & Recovery 11.5)
- Acronis Backup & Recovery 11
Symptoms
- You start remote installation of Acronis components.
- Installation fails with the following error messages:
Failed to get information about remote machine
Failed to connect to the service
Failed to connect to Windows service
Symptoms
You have created a managed location with a network share as backend.
Credentials for this network share have changed, or you just want to switch to another user.
Solution
To change credentials for the managed location on the network share, delete the location and add it again with new credentials:
Symptoms
You try to access the protection console by entering the login page address into the web browser address bar or by clicking on Acronis Cyber Backup shortcut.
After you specify the required credentials, web browser does not connect to Management Console. Possible errors are:
Applicable to:
- Acronis Cyber Protect Cloud module for WHMCS v2.0
There are two activation methods supported in Acronis Cyber Protect Cloud module for WHMCS: