This has been fixed
User
user
This has been fixed
Acronis License Server Management Console and Acronis Snap Deploy Management Console will ask for credentials when connecting to local machine on Windows Server 2008 and Windows 7
The backup task fails to run with incorrect credentials
This has been fixed
The fix is available in the latest released build of the product (Build 11345 or higher)
Configuring the product to let users deploy and redeploy their machines with one click on the boot menu
The user under which you are trying to log in does not have Administrator rights
The user should be Administrator with the "Log on locally", "Access this computer from the network" and "Log on as a batch job" privileges
Assign the SQL user administrator rights and reattempt the installation
What parameters should be checked if you change the account under which Acronis Backup & Recovery 10 services run
Acronis Backup & Recovery 10: Backup Fails with "Failed to create the substitute user logon session"
Add user to the "Bypass traverse checking" and "Act as part of the operating system" security policies
The user account, under which Acronis Managed Machine Service is running, has no Back up files and directories and Restore files and directories privileges
The user should be Administrator with the "Log on locally", "Access this computer from the network" and "Log on as a batch job" privileges
The issue has been fixed, please update to the latest build. As workaround delete the SQL Express base or a separate SQL Express instance.
How to set up user permissions on centralized vaults
The user account needs to have specific database access privileges
The user under which you are trying to install is part of the "Deny log on as a service" user rights assignment policy
By default, MS SharePoint on Windows SBS does not have any MS SQL user with the sysadmin role.
You need to assign the sysadmin role for proper Acronis SharePoint operation.
Take the following steps to give any Windows user an MS SQL sysadmin role:
Symptoms
An attempt to connect to an Acronis Agent or Acronis Management Console fails with an error similar to the following one:
Failed to establish connection using the specified credentials
Cause
The user under which you are trying to connect does not have enough privileges.
Where to download user guides and other documentation on Acronis products in different languages
Introduction
Starting Wednesday April, 15, 2020, API access will be removed from regular Autotask user accounts.
If integration of Acronis Cloud with Autotask PSA is configured using regular user account, you will see the following message on integration page:
Please create an API user with the integration name "Acronis - Acronis Cyber Cloud" and update current user credentials according to the Autotask PSA API version 1.6 requirements.
When creating an application-aware backup, you need to specify a guest OS user from Administrators group.
If the guest OS user that you specify is not built-in Administrator, then the following changes must be applied in the guest OS so that this user can be used for application protection in Acronis Backup.
Otherwise, you will see one of these errors:
The specified user does not have enough rights to create an application-aware backup. User Account Control is enabled in the guest system and this user is not a built-in administrator.
OR
Introduction
This article explains how to disable the option to sign in as a current Windows user when connecting to Acronis Backup Management Console.
Solution
Acronis Cyber Backup 12.5:
Do the following on the machine with Management Server:
1. If Active Protection plan is applied to the machine, temporarily disable the Self-protection feature to allow modifying the configuration files;
1. You use Internet Explorer 11 and log in to backup console via Sign in as current Windows user
2. After logging out, you attempt to log in to backup console via Enter user name and password. You receive an error:User name or password is incorrect
Symptoms
- You have installed an Agent for Microsoft 365 on a Windows machine or added a C2C agent, and created a plan for backing up Microsoft 365 mailboxes,
- Backup of Microsoft 365 mailboxes finishes with errors:
SOAP protocol error has occurred while accessing the EWS server. SOAP code: ErrorNonExistentMailbox. SOAP message: The SMTP address has no mailbox associated with it
Summary:
In order to run Acronis Files Connect (formerly ExtremeZ-IP) or MassTransit or MassTransit Transporter Windows services under the credentials of a domain user, you must first allow the domain user the ability to "Act as part of the operating system."
Description:
Follow the steps below to do this (Note: That it usually takes a restart of the server before the changes will take effect):
If you need to change the account used by Acronis to log in to vCenter or ESX(i) host in version 5 and 6:
Symptoms
The tenant has been deleted, but alerts/activities from this tenant are still present in widgets and/or reports.
Cause
Issue in the product.
This issue will be fixed in one of the future product updates.
Solution
Please contact Acronis Support with a reference to this article. Support Team will initiate the procedure to remove the "ghost" alerts manually.