URL filtering

You enabled URL filtering in a protection plan and added a website to Blocked list.

The blocked website opens completely or partially in Google Chrome on the protected machine, while being correctly blocked in other browsers.


You add files or folders located on a network resource to the list of Exclusions in a Protection plan or a URL Filtering plan. 

As a result, the network path is not excluded.


Limitation of the product: Files/folders located on a network path cannot be added to Exclusions (Trusted List and Blocked List) in a Protection plan and a URL Filtering plan.


Implementing support is considered for future versions of Acronis Cyber Protect Cloud product.

Why do I have a false detection?

With Acronis Cyber Protect Home Office, Acronis Cyber Protect you gain real-time protection with AI-based static and behavioral heuristic antivirus, antimalware, antiransomware, and anticryptojacking technologies. It means that it uses heuristics and analyzes software behavior, rather than relies on signatures only.


  • You are using an Advanced Security pack and have URL Filtering module enabled.
  • Cameras are getting blocked: there is no way to watch videos using Hikvision CCTV, Milesight CMS or similar software because the client is unable to connect to the cameras.


Acronis Development team is working on a fix.

This article will be updated as soon as the issue is resolved.




After enabling URL filtering module in a protection plan and adding websites to Blocked list, you have noticed one or more of the following behaviors: