You have upgraded from Acronis Backup Advanced 12.5 Update 5 (build 16386) to Acronis Backup Advanced 15.

After each reboot, you get multiple alerts:

Cyber Protection (or Active Protection) service is not responding


  1. You use Acronis Cyber Protect 15 Update 3 (Build 28035)
  2. You registered licenses for Acronis Cyber Backup 12.5 and Acronis Cyber Protect 15 to your Acronis account as described in documentation
  3. You registered Management Server in the Cloud on https://cloud.acronis.com/ui/#/license-management


Machine is upgraded to Windows 11 by Patch management, without asking for user approval.


This is default behavior for Microsoft product updates.

Note that the following conditions must be met in order for this upgrade to be installed:

  1. Machine must have TPM 2.0 chip
  2. Machine must be online for at least 8 hours


Starting from C22.02 update to Windows 11 is disabled by default in Patch management. 


Acronis Cyber Protect Connect has 3 versions:

  • Acronis Cyber Protect Connect (Free)
  • Acronis Cyber Protect Connect (Trial)
  • Acronis Cyber Protect Connect (paid)

Upgrade Paths

Acronis Cyber Protect Home Office (formerly Acronis True Image) is offered in 3 subscription plans:

  • Essentials
  • Advanced
  • Premium

All editions are available as 1, 3 or 5 machines licenses. You can find more information about the differences between editions on this page.

The official release date for Acronis Cyber Protect Home Office is September 7, 2021.


WHMCS module version 2.7 introduces significant updates in the billing metrics.


Prior to upgrading to WHMCS release 2.7, a pre-check process is required that will give the list of billing metrics.

This list will show the billing metrics that will be:

  • Removed
  • Changed
  • The currently used ones in any configured Acronis product.

In order to run the script please do the following:


This article describes upgrade path for Acronis Storage 2.x (AS) / Acronis Software-Defined Infrastructure (SDI) / Acronis Cyber Infrastructure (ACI) Clusters to the latest version.

More information regarding Acronis Support Lifecycle Policy for Infrastructure Products may be found on Acronis Portal.

This article will help you to upgrade to the latest version of the Acronis Cyber Files app for Android if you currently have Acronis Cyber Files for Android version 8.8 or earlier installed from Google Play Store.

This article does not apply to you if:

  • the app was installed by your administrator using MobileIron.
  • you are currently using Acronis Cyber Files app 23.100, or newer.