Unexpected result

You create an agentless backup of VMware or Hyper-V virtual machine. 

When you try to recover files from a virtual machine backup to original location, only custom location is available in the recovery wizard.

Symptoms

You created a WinPE-based bootable media.

When you boot a machine with Windows 8 or later, or Windows Server 2012 or later with this bootable media, Disk Management option is missing. 

Cause

This is the expected behavior.

WinPE-based media supports Disk Management utility for Windows 7 and below. Disk management for Windows 8 and 10, and Windows Server 2012 or later is not supported in WinPE of Acronis Cyber Backup 12.5 and Acronis Cyber Protect 15.

Symptoms

  1. You save backups to an unmanaged location using Version 12 archive format 
  2. Two or more backup archives have the same "Date modified" value

  1. You have a Windows VM with dynamic disks.
  2. You create an agentless backup of this VM using Virtual Appliance.
  3. When you check the backup archive contents, you notice that drive letters are displayed incorrectly.

Symptoms

  1. You set up a backup task with cleanup scheme By number of backups and choose to start cleanup before backup.

  2. After you run the backup several times, recovery points in Show backups show one more recovery point than the number of backups specified.

Cause

This is by design.

After a recent Cyber Protection definitions update, word.exe cannot be opened on the agent machine. It does not start even when Acronis services are disabled or when word.exe is added to Exclusions.

Symptoms

  1. You create an entire machine backup of a Linux system where one or more partitions in the system has a label
  2. When you attempt to recover files from the the partition with the label, original location is grayed out during recovery

Symptoms

  1. You have set up some Agents for VMware (Windows or Virtual Appliance) connected to a vCenter/ESX(i) host.
  2. Some virtual machines do not appear in Cyber Protection console after recovery or physical to virtual conversion

Cause

Current Acronis Cyber Backup products use VMware "InstanceUUID" property in order to identify each virtual machine. If one or more machines use the same InstanceUUID then only one machine will appear in the console.