Troubleshooting

Solving a problem with error code 1722 (RPC server is unavailable)

How to troubleshoot online backup issues with Acronis vmProtect

How to proceed if an Acronis product freezes the system during the operation or installation

General description of BartPE and instructions on how to create BartPE media with the  Acronis True Image plug-in

Quick solution

First steps:

  1. Create a new test backup task
  2. Check if NAS can be accessed in Windows Explorer
  3. Try copying a file from Windows to the folder for backups on NAS

If the issue persists, try re-establishing connection to NAS:

Troubleshooting issues with Wake-on-LAN in Acronis Backup Advanced

Use this article to troubleshoot issues with remote installation of Acronis Backup components.

Check the following to make sure that the remote connection is correct:

When Acronis Management Server demonstrates symptoms of malfunction it may be useful to check whether its performance is in accordance with expected behavior.

Symptoms

Any of the following symptoms may serve as trigger to apply the proposed solution:

When configuring Acronis Backup Advanced for Exchange for backup or recovery operations, you may encounter issues with detection of the Exchange Server cluster components or data.

Follow these steps to troubleshoot detection issues:

During Exchange data recovery with Acronis Backup Advanced you may encounter one of the following problems:

Check the disk for errors and install the latest driver update

Best practices for permissions on NTFS

This article applies to:

  • Acronis Files Connect (formerly ExtremeZ-IP)

Acronis Managed Machine Service is the main service. It can run under a dedicated account or under an account, you specify during installation. Either account is given privileges that are needed for the service to work. The privileges include a set of user rights, membership in security groups, and the Full Control permissions on respective registry keys in the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Acronis.

If one of the Acronis components randomly crashes during any operation, please enable the automatic dump creation on this machine for troubleshooting purposes. 

To enable automatic dump creation, follow these steps:

Update Acronis Scheduler and recreate the tasks

Instructions on how to troubleshoot and resolve issues with corrupt backups

Follow these steps to troubleshoot issues with single-pass backup of SQL Server databases:

Using Wireshark or tcpdump you can collect network tracing logs

While using the VSS backup option to back up complex applications, you may encounter issues with creating volume snapshot/shadow copy. This article provides instructions on how to troubleshoot and resolve such issues.

Introduction

This article provides troubleshooting steps for issues with backup to Acronis Cloud storage using Acronis True Image, versions 2017 through 2019.

Symptoms

1. Backup to Acronis Cloud fails.

2. When you click on the red X or || icon to see details, one of the following messages is shown:

Pages

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