Troubleshooting

General description of BartPE and instructions on how to create BartPE media with the  Acronis True Image plug-in

Quick solution

First steps:

  1. Create a new test backup task
  2. Check if NAS can be accessed in Windows Explorer
  3. Try copying a file from Windows to the folder for backups on NAS

If the issue persists, try re-establishing connection to NAS:

Troubleshooting issues with Wake-on-LAN in Acronis Backup Advanced

When Acronis Management Server demonstrates symptoms of malfunction it may be useful to check whether its performance is in accordance with expected behavior.

Symptoms

Any of the following symptoms may serve as trigger to apply the proposed solution:

When configuring Acronis Backup Advanced for Exchange for backup or recovery operations, you may encounter issues with detection of the Exchange Server cluster components or data.

Follow these steps to troubleshoot detection issues:

During Exchange data recovery with Acronis Backup Advanced you may encounter one of the following problems:

Follow these steps to troubleshoot issues with single-pass backup of SQL Server databases:

 

Use this article to troubleshoot issues with remote installation of Acronis Backup components.

Check the following to make sure that the remote connection is correct:

Instructions on how to troubleshoot and resolve issues with corrupt backups

Using Wireshark you can collect network tracing logs

Check the disk for errors and install the latest driver update

Introduction

This article provides troubleshooting steps for issues with backup to Acronis Cloud storage using Acronis True Image, versions 2017 through 2020.

Symptoms

1. Backup to Acronis Cloud fails.

2. When you click on the red X or || icon to see details, one of the following messages is shown:

Applicable to:

  • Acronis Cyber Cloud module for WHMCS v2.0
  • Acronis Backup Cloud module for WHMCS v1.0

    Note: Text logs can affect performance, therefore we recommend that you enable it temporarily for debugging purpose only.

    To enable logging in Acronis Cyber Cloud module v2.0

    1. Create a destination directory:

    This article applies to:

    • Acronis Cyber Protect Cloud (formerly Acronis Cyber Backup as a Service)

    Introduction

    Acronis Software is not always able to detect storage hardware correclty in the backup source selection or Disk Management components. This is often caused by a conflict with hardware, its drivers or third-party software. There is a huge number of possible storage configurations, and we cannot test every single one beforehand.

    Instructions on how to troubleshoot problems after recovery

    This article applies to:

    • Acronis Cyber Protect Cloud

    Introduction

    Sometimes a recovery process seems to work without any visible problems, but the resulting files after recovery are not complete and/or are corrupted. This article will explain the process to troubleshoot this issue. 

    Solution

    Depending on what was being recovered, please choose the correct section:

    Errors during recovery can happen for a number of reasons, and this article will help troubleshoot and resolve them.

    Prerequisites

    If you are having any sort of issue during recovery, always validate the archive as the first step. If validation finds a problem with your archive, follow the instructions in this article.

    General Solutions

    If the error is related to a problem accessing the archive during recovery, export the backup to a new location, preferably local, as a possible workaround.

    If one of the Acronis components randomly crashes during any operation, please enable the automatic dump creation on this machine for troubleshooting purposes. 

    To enable automatic dump creation, follow these steps:

    Symptoms

    When trying to access Web Restore console with specific credentials you may receive an error message:

    The server is not available at the moment. Please try again later.

    Troubleshooting

    Below are the steps to determine the most common issues for Web Restore access errors.

    Acronis Managed Machine Service is the main service. It can run under a dedicated account or under an account, you specify during installation. Either account is given privileges that are needed for the service to work. The privileges include a set of user rights, membership in security groups, and the Full Control permissions on respective registry keys in the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Acronis.

    Update Acronis Scheduler and recreate the tasks

    Best practices for permissions on NTFS

    This article applies to:

    • Acronis Files Connect (formerly ExtremeZ-IP)

    While using the VSS backup option to back up complex applications, you may encounter issues with creating volume snapshot/shadow copy. This article provides instructions on how to troubleshoot and resolve such issues.

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