Troubleshooting

Enter the username and the password, which were specified in the "Remote logon settings" fields when creating Acronis Bootable Media. This should eliminate the issue

To troubleshoot the issue, it is necessary to collect Acronis Recovery for Microsoft Exchange logs, Windows Event Logs, Windows System Information and export the restored E-mails in .eml format

A non-Acronis application blocks Port 69

How to proceed with the issue when after successful deployment, the target system is being system patched on every reboot

How to resolve the situation when Acronis True Image Management Console hangs when connecting to an Acronis Agent remotely

What to do in case you receive the error message stating that Acronis License Server cannot be found during the installation of Acronis OS Deploy Server

This article gives explanation of why one cannot set a task to be executed at shutdown/logoff in an Acronis product when it is run in Windows Vista or Windows Server 2008. This article also provides a workaround for this issue

Citrix systems have a peculiar drive letter assignment. This article gives description of how to deal with this peculiarity.

Try removing Acronis True Image Backup Archive Explorer to see if this resolves the issue

The problem is in incorrect SSL certificate generation for intercomponent connections of Acronis products. As workaround, try disabling SSL encryption

This article describes how you can edit Windows system registry offline using BartPE

Detailed instructions on how to troubleshoot issues with tape drives and Acronis True Image Echo

Acronis Bootable Media is corrupt. Recreate it to fix the issue

Detailed instructions on how to troubleshoot issues with tape drives and Windows editions of Acronis Backup & Recovery 10

Acronis Disk Director reboots in Windows Native Mode to commit pending changes, but the operation either fails with an error or completes with no result

The port is chosen at random, the hostname is orders.acronis.com, and the Firewall exception is "Acronis Sync Agent Service"

Instructions on how to troubleshoot issues with backing up to a network share in Windows

Acronis True Image either cannot mount an image, when there is Utimaco SafeGuard Easy installed, or Acronis True Image hangs after mounting/unmounting an image. Restoring the backup may also decrypt the data

Acronis True Image hangs when there is Kidswatch Time Control installed on the machine

Slow data transfer speed in Windows, possible reasons and workarounds

Try running Checkdisk and updating Acronis drivers to resolve the issue

How to solve the problem when a bootable version of Acronis product cannot log you into the network where the image archive is, and keeps asking for the user name and password again and again

How to troubleshoot and solve the issue

There can be several reasons why you are not able to locate the desired network share when booted from a standalone version of Acronis True Image

What the issue may be related to and how to overcome it

Symptoms

Acronis OS Selector fails to load with Starting Acronis Loader... or with an endless loop of error messages.

If the error message is MBR Error 3, then the last booted operating system starts.

 

This article describes the troubleshooting steps in case of a Virtual Appliance installation failure

Best practices for permissions on NTFS

This article applies to:

  • Acronis Access Connect (formerly ExtremeZ-IP)

Instructions on how to troubleshoot problems after recovery

This article applies to:

  • Acronis Backup Cloud (formerly Acronis Backup as a Service)

Introduction

Sometimes a recovery process seems to work without any visible problems, but the resulting files after recovery are not complete and/or are corrupted. This article will explain the process to troubleshoot this issue. 

Solution

Depending on what was being recovered, please choose the correct section:

Pages

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