TLS/SSL certificate

Acronis Cyber Protect Cloud: Backup fails with "Failed to verify the TLS/SSL certificate while connecting to the cloud"

Symptoms

Backup activity fails with the error message "Failed to verify the TLS/SSL certificate while connecting to the cloud".

Cause

The root CA certificate of cloud.acronis.com was updated from Go Daddy Root Certificate Authority - G2 to DigiCert Global Root CA and DigiCert Global G2.