Symptoms
In some cases Acronis Managed Machine Service cannot stop in time and is killed and you receive the following error in logs:
acronis_mms.service failed.
Timeout period for Acronis MMS service is too short for the given environment and Acronis software usage.
Increase the timeout setting for acronis_mms to allow for correct service stop.
After installing or upgrading to Acronis Cyber Files 7.2.x and newer, LibreOffice will also be installed. If you uninstall LibreOffice, the Acronis Access Tomcat service will become unreachable at the next startup and you will not be able to open the web interface.
Web Previewing of files is a new feature introduced in version 7.2 of Acronis Cyber Files which requires LibreOffice to render the previews. This means that LibreOffice will always be installed with recent versions of Acronis Cyber Files.
Windows event log is spammed with error events with ID 10010 and "The server {1EF75F33-893B-4E8F-9655-C3D602BA4897} did not register with DCOM within the required timeout." message, if Acronis True Image is installed.
When looking into the details of the error events, ti_managers_proxy.dll is found
Known issue, which was partially fixed in build 17750 of Acronis True Image 2019.
Activity fails with one of the following errors:
Windows error: (0x800705B4) This operation returned because the timeout period expired
or
Operating system error: This operation returned because the timeout period expired
On your mobile device, you sign in to Acronis Cyber Files Cloud. After entering a valid username and password, the inline browser never redirects the user back to the mobile application. Instead, either the spinner icon stays indefinitely in the center of the screen, or there is a message that the application's "links are blocked".
Backup to Acronis Cloud fails with message:
Network connection failed due to timeout.
