Timeout

Symptoms

In some cases Acronis Managed Machine Service cannot stop in time and is killed and you receive the following error in logs:

acronis_mms.service failed.

Cause

Timeout period for Acronis MMS service is too short for the given environment and Acronis software usage.

Solution

Increase the timeout setting for acronis_mms to allow for correct service stop.

Symptoms

After installing or upgrading to Acronis Cyber Files 7.2.x and newer, LibreOffice will also be installed. If you uninstall LibreOffice, the Acronis Access Tomcat service will become unreachable at the next startup and you will not be able to open the web interface.

 

Cause

Web Previewing of files is a new feature introduced in version 7.2 of Acronis Cyber Files which requires LibreOffice to render the previews. This means that LibreOffice will always be installed with recent versions of Acronis Cyber Files.

Symptom

Windows event log is spammed with error events with ID 10010 and "The server {1EF75F33-893B-4E8F-9655-C3D602BA4897} did not register with DCOM within the required timeout." message, if Acronis True Image is installed.

When looking into the details of the error events, ti_managers_proxy.dll is found

Cause

Known issue, which was partially fixed in build 17750 of Acronis True Image 2019.

Symptoms

Activity fails with one of the following errors:

Windows error: (0x800705B4) This operation returned because the timeout period expired

or

Operating system error: This operation returned because the timeout period expired

Symptoms

On your mobile device, you sign in to Acronis Cyber Files Cloud. After entering a valid username and password, the inline browser never redirects the user back to the mobile application. Instead, either the spinner icon stays indefinitely in the center of the screen, or there is a message that the application's "links are blocked".

This article is for Acronis Cyber Backup 12.5, Acronis Cyber Protect 15 and Acronis Cyber Cloud. If you are using Acronis True Image see this article instead.

Symptoms

Backup to Acronis Cloud fails with message:

Network connection failed due to timeout.