Technical and licensing upgrade scenarios and things to pay attention to
First you should upgrade the components for centralized management, then Acronis Agents if these are on separate machines
In medium or large infrastructure you may want to do a granular upgrade - upgrade to Acronis Backup & Recovery 11 components in stages
Where to send your support request to receive technical support in a language other than English
Acronis Customer Central provides support for trial versions via email/chat during the trial period (see Trial version limitations of Acronis products).