When contacting Acronis Support with a technical issue, it is recommended to have Acronis System Report at hand
system report
When contacting Acronis Support with a technical issue, it is recommended to have Acronis System Information at hand
Collecting Acronis System Information report lets Acronis Support Engineers have a better insight into the issue you may be experiencing. Please collect the report from the machine requested, this way all necessary logs will be collected.
Acronis System information may be generated via Management Console or from bootable media.
When contacting Acronis Support with a technical issue, it is recommended to have Acronis System Information at hand
When you contact Acronis Support, the support professionals will usually need information about your system in order to resolve your problem and will ask you to collect a system report from your computer.
(!) Please make sure to collect system report after you have gathered all the other requested information (Process Monitor Log, PCAP log, etc). This way system report will contain logs related to the issue.
If Acronis Support representative asks you to send logs or system report from a mobile device for investigation purposes, follow the steps below.
How to send logs from mobile device
Before login
To report issue with access/login, click Submit a request on the sign in screen:
On the next step, enter your e-mail and issue description. You can attach screenshots if needed.