system report

Acronis Backup 12.5 and 12: how to collect system information

When contacting Acronis Customer Central with a technical issue, it is recommended to have Acronis System Information at hand

Acronis True Image: Collecting System Report

When you contact Acronis Customer Central, the support professionals will usually need information about your system in order to resolve your problem and will ask you to collect a system report from your computer.

(!) Please make sure to collect system report after you have gathered all the other requested information (Process Monitor Log, PCAP log, etc). This way system report will contain logs related to the issue.

On a Windows computer

To generate a system report in Windows:

Acronis Backup 11.7/11.5: Generating System Report

When contacting Acronis Customer Central with a technical issue, it is recommended to have Acronis System Report at hand

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