system report

When contacting Acronis Customer Central with a technical issue, it is recommended to have Acronis System Report at hand

When you contact Acronis Customer Central, the support professionals will usually need information about your system in order to resolve your problem and will ask you to collect a system report from your computer.

(!) Please make sure to collect system report after you have gathered all the other requested information (Process Monitor Log, PCAP log, etc). This way system report will contain logs related to the issue.

On a Windows computer

To generate a system report in Windows:

If Acronis Support representative asks you to send logs or system report from a mobile device for investigation purposes, follow the steps below.

How to send logs from mobile device

  1. Click Settings ('gear' icon) in the bottom right corner;
  2. Click Send feedback:

When contacting Acronis Customer Central with a technical issue, it is recommended to have Acronis System Information at hand