When you contact Acronis Customer Central, the support professionals will usually need information about your system in order to resolve your problem and will ask you to collect a system report from your computer.
(!) Please make sure to collect system report after you have gathered all the other requested information (Process Monitor Log, PCAP log, etc). This way system report will contain logs related to the issue.
On a Windows computer
To generate a system report in Windows:
You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.