System

system

Make the Acronis Managed Machine Service run under the correct user account. Check that the network share is accessible

List of file systems supported by Acronis Disk Director 11 Home

This option has been disabled for system disks or partitions on system disks

Collecting system calls output in Linux

This article applies to:

  • Acronis Backup & Recovery 11
  • Acronis Backup & Recovery 10

For Acronis Backup & Recovery 11.5 see Acronis Linux Products: collecting Strace output of Acronis services in Linux

List of supported operating systems

List of hardware requirements, supported browsers and ports for Acronis Backup for VMware

Symptoms

  1. You attempt to collect system information from a machine running Windows Server 2003 x64 or Windows XP x64;

  2. The attempt fails with an error message similar to the following one:

    Failed to collect system information
    Event code: 0x00E10002

The issue is only with Acronis Bootable Media. As a workaround, convert the disk from Windows

Do not run Acronis Managed Machine Service under Local System account: this account does not have permissions for network access

List of file systems supported by Acronis Backup & Recovery 11

When contacting Acronis Customer Central with a technical issue, it is recommended to have Acronis System Report at hand

You either have 1) Windows Server 2008 R2, or 2) Windows Small Business Server 2011, or 3) EFI system partition, or 4) EISA service partition

Click Help -> Collect system information

Restoring to dissimilar hardware is not available on Mac (neither for OS X, nor for the Bootcamp partition).

Acronis Universal Restore is a free tool available for Acronis customers, which allows you to make the old system bootable on new hardware. This may be useful, for example, after replacing a failed motherboard or when deciding to migrate the system from one computer to another.

Restore to dissimilar hardware procedure:

Restoring to dissimilar hardware is not available on Mac (neither for OS X, nor for the Bootcamp partition).

Acronis Universal Restore is a free tool available for Acronis customers, which allows you to make the old system bootable on new hardware. This may be useful, for example, after replacing a failed motherboard or when deciding to migrate the system from one computer to another.

Restore to dissimilar hardware procedure overview:

When contacting Acronis Customer Central with a technical issue, it is recommended to have Acronis System Report at hand

Restoring to dissimilar hardware is not available on Mac (neither for OS X, nor for the Bootcamp partition).

Acronis Universal Restore is a free tool available for Acronis customers, which allows you to make the old system bootable on new hardware. This may be useful, for example, after replacing a failed motherboard or when deciding to migrate the system from one computer to another.

Restore to dissimilar hardware procedure overview:

Symptom

Windows event log is spammed with error events with ID 10010 and "The server {1EF75F33-893B-4E8F-9655-C3D602BA4897} did not register with DCOM within the required timeout." message, if Acronis True Image is installed.

When looking into the details of the error events, ti_managers_proxy.dll is found

Cause

Known issue, which was partially fixed in build 17750 of Acronis True Image 2019.

How to export and view event logs in Windows