Sync

While creating a new sync and pressing the "Sync Now" button an error occurs. Press "Ignore" or "Cancel" and wait for 3-5 minutes. The sync will then start

Synchronization of a folder between different machines with different Acronis accounts

Make sure the file is included in a sync with the Acronis Cloud and the synchronization has completed successfully before generating a public link for that file

This article describes how to establish a sync with a mobile device

Synchronization of a folder between different machines with the same Acronis account - basically, one user with two or more machines

You try to create a sync between two local folders, you press "Sync Now" button and receive an error

In case your Gateway Server and Access server go out of sync, your data sources will not be accessible by mobile clients. This is a very rare occurance, to fix it, do the following:

  1. Open the Acronis Access web interface and log in as an administrator.
  2. Navigate to Mobile Access -> Data Sources.
  3. Open the desired Data Source and press the Save button. You need to do this for all Data Sources linked to the un-synced Gateway Server.

To ensure that our Sync function provides access to your selected synchronized data anytime, anywhere, we have focused this feature on our cloud services. This ensures that your synchronized data can be accessed even if you don’t have access to a PC or Laptop, and is securely stored in the Acronis cloud. Our previous local and mixed Sync functions could be affected if a user damaged a local destination (this was just a locally kept folder) or if something happened to the machine your data could become inaccessible.

This issue has been fixed, please update to the latest build. Edit the configuration to fix the issue

Make sure that the antivirus software running in your environment does not block Acronis products. See Acronis Software: Making Acronis Products Compatible with Antivirus Software

Under specific circumstances software may crash. It is very important to report a crash instead of trying to workaround it. Normal workflow for a crash problem is the following:

This article looks at troubleshooting performance issues in Acronis True Image.

In general, perfomance is constantly being optimized, so updating to the latest build is always recommended for the best perfomance of backup and other operations. Always make sure you are troubleshooting perfomance issues with the latest build of the product (if it is possible).

You have removed several backup archives or have backed up a significant amount of data to the Cloud, but the Storage Usage still displays old values.

You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
3 + 10 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.