How to receive an upgrade license for an Acronis Enterprise Product provided that you have a respective support option

How to get Support on Acronis Website

Acronis renewals must be registered to complete the maintenance renewal transaction. You can update your support program information by clicking Register Renewal near the outdated support program information and submitting your Order/Invoice/License certificate number and billing e-mail.

Mobility Support & Maintenance Guide

Acronis Channel Partner Support Handbook

Support for Acronis Drive Monitor is community-based and is provided through Acronis Knowledge Base and forum

Summary: list of available support options for Acronis products


Group Logic Technical Support has provided an FTP account, under which files may be sent to the Group Logic technical support staff.

Acronis Customer Central provides support for trial versions via email/chat during the trial period (see Trial version limitations of Acronis products).

To get an installation serial number of a boxed product, you need first to activate it at the Acronis web site

Log into your account at Acronis website and check the "Maintenance" column.

Acronis products support Advanced Format disks

Where to send your support request to receive technical support in a language other than English

To back up machines in an ESXi Free environment, regular Acronis Agent for Windows/Agent for Linux (as opposed to Acronis Agent for ESX/ESXi or Acronis Agent for VMware) should be installed inside the virtual machines. Agentless backup is not supported.

File systems supported by Acronis True Image in Windows and Mac environments


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