Support

Acronis Disk Director 11 Advanced Server supports the following operating systems:

"My Support Requests" is an Acronis Customer Portal where you can browse and review all your cases

To fix the issue update to the latest build of Acronis Backup

Acronis accepts hard disk drives of the following interface types:

  • SATA
  • eSATA
  • USB

The file system on the drive must be FAT32 or NTFS

(!) Please make sure you include all cables required to connect your drive to computer and power. Drives without cables and drives without standard power plugs (US or European) will not be processed. Make sure to ship a PSU if external power is required.

(!) SCSI, ATA, IDE and Ethernet drives are not accepted.

The following Acronis products support Windows Server 2012

MS SQL Server 2005/2008/2008R2/2012/2014 are supported

MS SQL Server support. Basic support of Windows 8 and Windows Server 2012

Pre/post commands are executed before or after the whole backup process. Before/after data capture commands are executed during the backup process, right before and immediately after the snapshot

Support of Microsoft Exchange Server 2010 will be available in future

Acronis Backup supports database-level backup and granular restore MS Exchange Server 2013

Acronis Backup Advanced 11.5 and Acronis Backup & Recovery 11 do not take into account tape hardware compression while calculating space on tape media.

If you want to upgrade an Acronis Backup product to Acronis Backup 12, see this article.

You can receive upgrade licenses to Acronis Backup 11.7 if you have a valid Acronis Advantage Standard/Premier support program.

If you do not have a valid support program, you can purchase upgrade licenses for Acronis Backup 11.7.

Agent for Exchange supports the following versions of Microsoft Exchange Server:

Acronis Backup Advanced was tested and confirmed to support HP StoreEver MSL2024 1 LTO-6 Ultrium 6250 FC tape library starting from Build 37608 when the proper HP drivers are used.

The tested drivers confirmed to support Windows 2008 R2 and Windows 2012 can be downloaded from the vendor site.

RAID support scheme in Acronis True Image 

All the popular operating systems are supported

Versions 1.5, 5.0, 5.1, 5.5, 5.6, 8.0, 8.1 are supported

List of all applications you can back up through My Application Settings in Acronis True Image Home 2009

How to upload files to Acronis FTP Server

Learn the keys to managing your account and products and working effectively with Acronis Support

How to receive an upgrade license for an Acronis Enterprise Product provided that you have a respective support option

How to get Support on Acronis Website

Acronis renewals must be registered to complete the maintenance renewal transaction. You can update your support program information by clicking Register Renewal near the outdated support program information and submitting your Order/Invoice/License certificate number and billing e-mail.

Mobility Support & Maintenance Guide

Acronis Channel Partner Support Handbook

Support for Acronis Drive Monitor is community-based and is provided through Acronis Knowledge Base and forum

Summary:

Group Logic Technical Support has provided an FTP account, under which files may be sent to the Group Logic technical support staff.

Acronis Customer Central provides support for trial versions via email/chat during the trial period (see Trial version limitations of Acronis products).

Log into your account at Acronis website and check the "Maintenance" column.

Where to send your support request to receive technical support in a language other than English

Pages

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