Support

Currently Acronis True Image products do not support SFTP

You can submit a comment under "My Support Requests" that will be recorded directly in your case

Acronis Disk Director 11 Advanced Server supports the following operating systems:

"My Support Requests" is an Acronis Customer Portal where you can browse and review all your cases

To fix the issue update to the latest build of Acronis Backup

Acronis accepts hard disk drives of the following interface types:

  • SATA
  • eSATA
  • USB

The file system on the drive must be FAT32 or NTFS

(!) Please make sure you include all cables required to connect your drive to computer and power. Drives without cables and drives without standard power plugs (US or European) will not be processed. Make sure to ship a PSU if external power is required.

(!) SCSI, ATA, IDE and Ethernet drives are not accepted.

The following Acronis products support Windows Server 2012

All current Acronis products have full support of Solid State Drives (SSD)

MS SQL Server support. Basic support of Windows 8 and Windows Server 2012

MS SQL Server 2005/2008/2008R2/2012/2014 are supported

Pre/post commands are executed before or after the whole backup process. Before/after data capture commands are executed during the backup process, right before and immediately after the snapshot

Support of Microsoft Exchange Server 2010 will be available in future

List of Acronis products that support ext4

Acronis Backup supports database-level backup and granular restore MS Exchange Server 2013

Acronis Backup Advanced 11.5 and Acronis Backup & Recovery 11 do not take into account tape hardware compression while calculating space on tape media.

If you want to upgrade an Acronis Backup product to Acronis Backup 12, see this article.

You can receive upgrade licenses to Acronis Backup 11.7 if you have a valid Acronis Advantage Standard/Premier support program.

If you do not have a valid support program, you can purchase upgrade licenses for Acronis Backup 11.7.

Acronis Backup Advanced was tested and confirmed to support HP StoreEver MSL2024 1 LTO-6 Ultrium 6250 FC tape library starting from Build 37608 when the proper HP drivers are used.

The tested drivers confirmed to support Windows 2008 R2 and Windows 2012 can be downloaded from the vendor site.

Agent for Exchange supports the following versions of Microsoft Exchange Server:

Currently the following Acronis products support Windows 8/8.1:

All the current versions of Acronis products support USB 3.0.

USB 3.0 support has been implemented in the following products:

  • Acronis Backup (Acronis Backup & Recovery) - sarting with Acronis Backup & Recovery 10 Build 13545;
  • Acronis True Image - starting with Acronis True Image Home 2010;
  • Acronis Dist Director Home - starting with Acronis Disk Director 11 Home
  • Acronis Disk Director 11 Advanced Workstation; Acronis Disk Director 11 Advanced Server;
  • Acronis Snap Deploy 4 or later

 

Acronis Cloud is available in the following countries:

Top popular countries:

The following Acronis products support EFI-based systems:

Acronis True Image 2018, Acronis True Image 2017, Acronis True Image Subscription, Acronis True Image 2016, Acronis True Image Cloud (Release 2016), Acronis True Image Unlimited, Acronis True Image 2015, Acronis True Image 2014, True Image 2013 by Acronis and Acronis True Image Home 2012 support Microsoft Windows Home Server 2011.

Other Microsoft Windows Home Server versions are not supported by Acronis True Image.

Other Acronis Products do not support Windows Home Server.

RAID support scheme in Acronis True Image 

All the popular operating systems are supported

Versions 1.5, 5.0, 5.1, 5.5, 5.6, 8.0, 8.1 are supported

List of all applications you can back up through My Application Settings in Acronis True Image Home 2009

How to upload files to Acronis FTP Server

This article describes ugrade procedure from Acronis True Image OEM versions.

Learn the keys to managing your account and products and working effectively with Acronis Support

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