Support

MS SQL Server support. Basic support of Windows 8 and Windows Server 2012

Support of Microsoft Exchange Server 2010 will be available in future

Acronis Backup supports database-level backup and granular restore MS Exchange Server 2013

If you want to upgrade an Acronis Backup product to Acronis Backup 12, see this article.

You can receive upgrade licenses to Acronis Backup 11.7 if you have a valid Acronis Advantage Standard/Premier support program.

If you do not have a valid support program, you can purchase upgrade licenses for Acronis Backup 11.7.

Agent for Exchange supports the following versions of Microsoft Exchange Server:

Acronis Backup Advanced was tested and confirmed to support HP StoreEver MSL2024 1 LTO-6 Ultrium 6250 FC tape library starting from Build 37608 when the proper HP drivers are used.

The tested drivers confirmed to support Windows 2008 R2 and Windows 2012 can be downloaded from the vendor site.

RAID support scheme in Acronis True Image 

All the popular operating systems are supported

Versions 1.5, 5.0, 5.1, 5.5, 5.6, 8.0, 8.1 are supported

List of all applications you can back up through My Application Settings in Acronis True Image Home 2009

How to upload files to Acronis FTP Server

Learn the keys to managing your account and products and working effectively with Acronis Support

How to receive an upgrade license for an Acronis Enterprise Product provided that you have a respective support option

How to get Support on Acronis Website

Acronis renewals must be registered to complete the maintenance renewal transaction. You can update your support program information by clicking Register Renewal near the outdated support program information and submitting your Order/Invoice/License certificate number and billing e-mail.

Mobility Support & Maintenance Guide

Support for Acronis Drive Monitor is community-based and is provided through Acronis Knowledge Base and forum

Summary:

Group Logic Technical Support has provided an FTP account, under which files may be sent to the Group Logic technical support staff.

Acronis Customer Central provides support for trial versions via email/chat during the trial period (see Trial version limitations of Acronis products).

To back up machines in an ESXi Free environment, regular Acronis Agent for Windows/Agent for Linux (as opposed to Acronis Agent for ESX/ESXi or Acronis Agent for VMware) should be installed inside the virtual machines. Agentless backup is not supported.

All current Acronis products have full support of Solid State Drives (SSD)

To get an installation serial number of a boxed product, you need first to activate it at the Acronis web site

The following Acronis products support EFI-based systems:

Acronis True Image 2019, Acronis True Image 2018, Acronis True Image 2017, Acronis True Image Subscription, Acronis True Image 2016, Acronis True Image Cloud (Release 2016), Acronis True Image Unlimited, Acronis True Image 2015, Acronis True Image 2014, True Image 2013 by Acronis and Acronis True Image Home 2012 support Microsoft Windows Home Server 2011.

Other Microsoft Windows Home Server versions are not supported by Acronis True Image.

Other Acronis Products do not support Windows Home Server.

All the current versions of Acronis products support USB 3.0.

USB 3.0 support has been implemented in the following products:

  • Acronis Backup (Acronis Backup & Recovery) - sarting with Acronis Backup & Recovery 10 Build 13545;
  • Acronis True Image - starting with Acronis True Image Home 2010;
  • Acronis Dist Director Home - starting with Acronis Disk Director 11 Home
  • Acronis Disk Director 11 Advanced Workstation; Acronis Disk Director 11 Advanced Server;
  • Acronis Snap Deploy 4 or later

 

Acronis products support Advanced Format disks

Acronis Cloud is available in the following countries:

Top popular countries:

Currently the following Acronis products support Windows 8/8.1:

The ext4 file system support has been implemented in the following products:

  • Acronis Backup 12.5 / 12 / 11.7 / 11.5 / 11
  • Acronis Backup & Recovery 10 Build 12457 or higher
  • Acronis Backup for VMware 9 / 8 / 7
  • Acronis Backup Cloud
  • Acronis True Image Home 2019 / 2018 / 2017 / 2016 / 2015 / 2014 / 2013 / 2012 / 2011 (Windows)
  • Acronis Snap Deploy 5 / 4

The Acronis Disk Director product line does not support ext4.

List of file systems Acronis True Image Home 2010 supports

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