support cms process

How to provide Acronis Customer Central with remote access for troubleshooting purposes

Support for OEM versions of Acronis products is provided through Acronis Knowledge Base

Support for Acronis Drive Monitor is community-based and is provided through Acronis Knowledge Base and forum

Where to send your support request to receive technical support in a language other than English

There are a few simple rules to enhance search results:

  1. Use quotation marks for the exact match.
    • "creating bootable media"
    • "write error"
    • "0x00070004+0x00070004+0x01E50018+0x00040004+0x00040004"

This way you will receive the article containing the exact word combination or exact SER-code you are looking for.

 

What is Acronis support program and how to purchase it

Using Acronis Remote Assistance for troubleshooting 

The refund policy for Personal products is 30 days from the purchase date at acronis.com

How to upload files to Acronis FTP Server

Phone support for technical issues is available in Acronis Advantage (business/home products) and Pay-Per-Incident (home products) support programs.

Summary: list of available support options for Acronis products