support cms process

Support for Acronis Drive Monitor is community-based and is provided through Acronis Knowledge Base and forum

What is Acronis support program and how to purchase it

Acronis is committed to provide world-class customer service and support. English speaking technical support can be contacted by email and telephone seven days a week, 24 hours a day.

The Service Provider is responsible for Tier 1 support directly to its Resellers, Subresellers and/or End Users. Service Provider will be instructed to separately indicate two (2) points of contact for all issues related to these Support Guidelines.

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How to provide Acronis Customer Central with remote access for troubleshooting purposes

Use Acronis software as a part of your HIPAA compliance strategy.

This article applies to:

  • Acronis Backup
  • Acronis Cloud Storage
  • Acronis Access

How to upload files to Acronis FTP Server

What is HIPAA?

HIPAA (Health Insurance Portability and Accountability Act of 1996) was designed in the USA to modernize the flow of Protected Health Information (PHI), stipulate how Personally Identifiable Information (PII) maintained by the healthcare and how healthcare insurance industries should be protected from fraud and theft, and address limitations on healthcare insurance. See more details here.

Where to send your support request to receive technical support in a language other than English

Phone support for technical issues is available in Acronis Advantage (business/home products) and Pay-Per-Incident (home products) support programs.

Summary: list of available support options for Acronis products

Support for OEM versions of Acronis products is provided through Acronis Knowledge Base

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