NAS devices are automatically detected and offered as backup location

Cloned machines have the same ID. Change the instance ID in Windows Registry to fix the issue

To restore from an unmanaged vault, browse to the network share or local folder where the archive is. To restore from a centralized managed vault, click on Storage node, type in the IP Addres or computer name of the machine where Acronis Storage Node is

If you need to move vault from one place to another, please proceed as described below at the Solution section:

Acronis Backup Advaced 11.7/11.5, Acronis Backup & Recovery 11 Advanced

The most probable cause is that the specified address is incorrect or the machine is unavailable


You get the following error messages when attempting to use a backup location with deduplication as backup destination:

There is an error in the hash database


Database disk image is malformed


Deduplication database is corrupted, due to hardware issues with the storage or other reasons.


Rebuild the deduplication database by following the steps below:

Acronis Backup & Recovery 11 supports most of the popular storage media and devices

Currently Acronis True Image products do not support SFTP

This article describes how to change the default catalog database folders for Acronis Storage Node

Acronis Storage Node contains catalogs for all managed vaults on this Acronis Storage Node.

Default path:

  • Windows XP/2003: Documents and Settings\All Users\Application Data\Acronis\BackupAndRecovery\ASN\Catalog
  • Windows Vista/7/2008/2008 R2: ProgramData\Acronis\BackupAndRecovery\ASN\Catalog

To change the default folder, do the following:

Recovery of MS Exchange database/storage group fails if committed transaction log is missing in the backup

Recovery of an MS Exchange storage group or database fails with error "The path cannot be the root directory.”. To work around use, a directory other than root


This articles describes how to free up storage space in Acronis Cloud by deleting backups, their old versions and prevent reaching the quota limit again.

The option to delete individual files and folders from backups in Acronis Cloud has been removed because they would be re-uploaded on the next backup run, consuming your time, Internet traffic and occupying storage in Acronis Cloud again.

Applicable to:

  • Acronis Cyber Cloud module for WHMCS v2.0

When you create a Configurable Options Group, in common case you don’t need to specify the Infrastructure Component ID for storage explicitly (e.g. 2ad49a42-3099-4711-a080-551089ffe3ac) as it is automatically fetched from the template during provisioning.

But there are several scenarios when this might be required:


You have registered an account and specified your backup storage (Partner-owned backup storage). You have registered a machine in that account and run a backup to the specified storage. Later, you have changed the storage in the account settings and removed the old storage.

All backups running to this new storage fail. In PCS logs you will see errors like:


Activity (backup, recovery, cleanup, etc) fails with the following error:

Failed to resolve the host name

Acronis Cyber Infrastructure 2.5

Release notes

Acronis Storage 2 changelog


New tape is used to continue backup when there is free space on previous tape.


Backup archive uses more tapes than required by its size: e.g. 14GB backup archive requires 17 tapes of 1 GB size. 


  • Acronis Backup 12.5 customers are eligible to get 5GB of Cloud Storage for free (per account).
  • The subscription is activated absolutely for free - Acronis will not charge for it.