Stop

stop

Restart Acronis Management Server Service to resolve the issue

Acronis Management Server databases are not synchronized with each other

It is recommended to use Acronis Backup & Recovery for database backups

This is an issue in the Windows powrprof.dll library. Download the fix and replace Scheduler2 files

Acronis Nonstop Backup automatically pauses on system overload to aid the running processes

Acronis services are not started. As a result, operations fail

Symptom

  1. "Clone Disk" feature of Acronis True Image 2019 is used.
  2. Before the cloning starts, source and destination disks are connected using different interfaces, for example, the source is an internal SATA disk and the destination is an external USB disk.
  3. The operating system is Windows XP, 7 or 8.
  4. You boot the clone system after the disk cloning finishes.
  5. There is no sound and/or USB devices do not work.

Cause

Known issue with the disk cloning tool in Acronis True Image, occurring sporadically. 

Backup task hangs at "Calculating time remaining..."

Symptoms

Acronis Active Protection stops on its own.

"Application error" event about anti_ransomware_service.exe is recorded in Windows Application event log (open Windows Start menu, type eventvwr.msc, press Enter, navigate to Windows Logs - Application).

Cause

Known issue with the software. The application crash occurs when the software is unable to parse configuration files.