After rebooting the machine with Acronis Group Server the networked computers with Acronis True Image Agents are automatically polled as offline, even though they are supposed to have the status "Ready"
Status
Synchronization runs every 30 minutes, this is why the "Power state" status may show non-actual information about a virtual machine being online or offline
If Acronis Management Server is installed on a guest operating system, which is backed up from the host, it will not display the correct task status on the dashboard
This is a Graphical User Interface (GUI) issue. The validation task is actually running
Acronis Backup & Recovery 10: Acronis Bootable Media Created with WinPE 1.6 or BartPE Fails to Start
Start the Acronis Managed Machine service manually to solve the issue
Uncheck the "Compatibility mode" option for the executable to fix the issue.
Disk health calculation by Acronis Drive Monitor
Symptoms
- You have a backup task running;
- The backup task is stopped or is canceled;
- The displayed status is Succeeded with warnings:
Cause
This is a known issue.
Solution
This will be redesigned in future.
During backup process the Acronis Tray Monitor shows wrong status information. To fix this, download and install latest build.
Acronis Cyber Protect Home Office (formerly Acronis True Image)
Acronis Cyber Protect Home Office supports macOS Catalina (10.15)
Acronis True Image 2021 (All editions)
Acronis True Image 2021 supports macOS Catalina (10.15)
Acronis True Image 2020
Acronis True Image 2020 supports macOS Catalina (10.15) starting from Update 1 (Build 21810). Update the product to the latest build.
Acronis True Image 2019
Acronis Cyber Protect Home Office (formerly Acronis True Image)
Acronis Cyber Protect Home Office supports Mojave (10.14).
Acronis True Image 2021
Acronis True Image 2021 supports Mojave (10.14).
Acronis True Image 2020
Acronis True Image 2020 supports Mojave (10.14).
Acronis True Image 2019
Symptoms
- You created a protection plan with disabled backup, but enabled protection modules (Antivirus & Antimalware protection, URL filtering, etc.) and applied it to a device
- The applied plan is not shown in Cyber Protection Monitor. Device status says Protection plan not applied
Cause
Issue in the product.
Symptoms
The following issues are observed on US5 DC:
- Agents are randomly going offline
- Agent statuses are changing between online and offline
- Poor console performance, some tabs take more time to open or do not open at all
- Service console is slow
Cause
Issue on US5 DC.
Solution
The issue has been fixed in April 2022.
Acronis Cyber Protect Home Office and Acronis True Image has been tested and is guaranteed to work with just one virtual machine format: Parallels Desktop 14. It is supported by Mac version of Acronis True Image 2019 and later.
Backup and recovery of Parallels Desktop 14 virtual machines
One of the unique features of Acronis Cyber Protect Home Office and Acronis True Image 2019/2020/2021 for Mac is its unrivaled support of Parallels Desktop 14 virtual machines backup, as part of disk backup on a Mac host:
Daily backup report and shows device status "N/A" for all the devices.
Daily and Weekly activities widgets are also showing "n/a" status.
Symptoms
Activity details for virtual machines are endlessly showing "Loading" status. Details are not shown:
Cause
Issue in the product.
Solution
This issue was fixed in Acronis Cyber Protect Cloud 21.12.
More information
You can use API calls listed below to retrieve activity details: log in to DC and specify the link in browser address tab.
After successful installation, the machine is offline in the Backup management console.