Status

After rebooting the machine with Acronis Group Server the networked computers with Acronis True Image Agents are automatically polled as offline, even though they are supposed to have the status "Ready"

Synchronization runs every 30 minutes, this is why the "Power state" status may show non-actual information about a virtual machine being online or offline

If you add a machine with Acronis Agent by its IP Address, then Acronis Management Console will not be able to connect to it after the Acronis Agent's IP changes

If Acronis Management Server is installed on a guest operating system, which is backed up from the host, it will not display the correct task status on the dashboard

This is a Graphical User Interface (GUI) issue. The validation task is actually running

Start the Acronis Managed Machine service manually to solve the issue

Uncheck the "Compatibility mode" option for the executable to fix the issue.

Disk health calculation by Acronis Drive Monitor

Symptoms

  1. You have a backup task running;
  2. The backup task is stopped or is canceled;
  3. The displayed status is Succeeded with warnings:

Cause

This is a known issue.

Solution

This will be redesigned in future.

 

You can view your case status under "My Support Requests"

During backup process the Acronis Tray Monitor shows wrong status information. To fix this, download and install latest build.

Acronis True Image 2019

Acronis True Image 2019 supports Mojave (10.14) starting with Update 1 (Build 14170). You can download the latest build of the product from your Acronis Account: see this article for instructions

Acronis True Image 2018

Acronis True Image 2018 supports High Sierra (10.13) but has not been tested and is not guaranteed to work with Mojave (10.14).

Acronis True Image 2017, 2016, 2015

Acronis True Image has been tested and is guaranteed to work with just one virtual machine format: Parallels Desktop 14. It is supported by Mac version of Acronis True Image 2019 and 2020.

Backup and recovery of Parallels Desktop 14 virtual machines

One of the unique features of Acronis True Image 2019 and 2020 for Mac is its unrivaled support of Parallels Desktop 14 virtual machines backup, as part of disk backup on a Mac host:

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