After rebooting the machine with Acronis Group Server the networked computers with Acronis True Image Agents are automatically polled as offline, even though they are supposed to have the status "Ready"

Synchronization runs every 30 minutes, this is why the "Power state" status may show non-actual information about a virtual machine being online or offline

If you add a machine with Acronis Agent by its IP Address, then Acronis Management Console will not be able to connect to it after the Acronis Agent's IP changes

If Acronis Management Server is installed on a guest operating system, which is backed up from the host, it will not display the correct task status on the dashboard

This is a Graphical User Interface (GUI) issue. The validation task is actually running

Start the Acronis Managed Machine service manually to solve the issue

Uncheck the "Compatibility mode" option for the executable to fix the issue.

Disk health calculation by Acronis Drive Monitor


  1. You have a backup task running;
  2. The backup task is stopped or is canceled;
  3. The displayed status is Succeeded with warnings:


This is a known issue.


This will be redesigned in future.


During backup process the Acronis Tray Monitor shows wrong status information. To fix this, download and install latest build.

You can view your case status under "My Support Requests"

Acronis True Image has been tested and is guaranteed to work with just one virtual machine format: Parallels Desktop 14. It is supported by Mac version of Acronis True Image 2019 and 2020.

Backup and recovery of Parallels Desktop 14 virtual machines

One of the unique features of Acronis True Image 2019/2020/2021 for Mac is its unrivaled support of Parallels Desktop 14 virtual machines backup, as part of disk backup on a Mac host:

Acronis True Image 2021

Acronis True Image 2021 supports Mojave (10.14).

Acronis True Image 2020

Acronis True Image 2020 supports Mojave (10.14).

Acronis True Image 2019

Acronis True Image 2019 supports Mojave (10.14) starting with Update 1 (Build 14170). You can download the latest build of the product from your Acronis Account: see this article for instructions.

Acronis True Image 2018

After successful installation, the machine is offline in the Backup management console.


After datacenter update to Acronis Cyber Protect Cloud C20.08, some online agents are shown as offline. Despite the offline status, backups are running and/or Antivirus & Antimalware protection works correctly.

There are no network issues, and Acronis services are running.


Issue in the product. 


This issue was fixed in Acronis Cyber Protect Cloud 20.09.

Acronis True Image 2021 (All editions)

Acronis True Image 2021 supports macOS Catalina (10.15)

Acronis True Image 2020

Acronis True Image 2020 supports macOS Catalina (10.15) starting from Update 1 (Build 21810). Update the product to the latest build.

Acronis True Image 2019

Acronis True Image 2019 supports Mojave (10.14) but has not been tested and is not guaranteed to work with Catalina (10.15).