Status

After rebooting the machine with Acronis Group Server the networked computers with Acronis True Image Agents are automatically polled as offline, even though they are supposed to have the status "Ready"

Synchronization runs every 30 minutes, this is why the "Power state" status may show non-actual information about a virtual machine being online or offline

If Acronis Management Server is installed on a guest operating system, which is backed up from the host, it will not display the correct task status on the dashboard

This is a Graphical User Interface (GUI) issue. The validation task is actually running

Start the Acronis Managed Machine service manually to solve the issue

Uncheck the "Compatibility mode" option for the executable to fix the issue.

Disk health calculation by Acronis Drive Monitor

Symptoms

  1. You have a backup task running;
  2. The backup task is stopped or is canceled;
  3. The displayed status is Succeeded with warnings:

Cause

This is a known issue.

Solution

This will be redesigned in future.

 

During backup process the Acronis Tray Monitor shows wrong status information. To fix this, download and install latest build.

You can view your case status under "My Support Requests"

Acronis True Image has been tested and is guaranteed to work with just one virtual machine format: Parallels Desktop 14. It is supported by Mac version of Acronis True Image 2019 and later.

Backup and recovery of Parallels Desktop 14 virtual machines

One of the unique features of Acronis True Image 2019/2020/2021 for Mac is its unrivaled support of Parallels Desktop 14 virtual machines backup, as part of disk backup on a Mac host:

Daily backup report and shows device status "N/A" for all the devices.

Daily and Weekly activities widgets are also showing "n/a" status.

Symptoms

  1. You created a protection plan with disabled backup, but enabled protection modules (Antivirus & Antimalware protection, URL filtering, etc.) and applied it to a device
  2. The applied plan is not shown in Cyber Protection Monitor. Device status says Protection plan not applied

Cause

Issue in the product.

After successful installation, the machine is offline in the Backup management console.

Acronis Cyber Protect Home Office (formerly Acronis True Image)

Acronis Cyber Protect Home Office supports macOS Catalina (10.15)

Acronis True Image 2021 (All editions)

Acronis True Image 2021 supports macOS Catalina (10.15)

Acronis True Image 2020

Acronis True Image 2020 supports macOS Catalina (10.15) starting from Update 1 (Build 21810). Update the product to the latest build.

Acronis True Image 2019

Acronis Cyber Protect Home Office (formerly Acronis True Image) 

Acronis Cyber Protect Home Office supports Mojave (10.14).

Acronis True Image 2021

Acronis True Image 2021 supports Mojave (10.14).

Acronis True Image 2020

Acronis True Image 2020 supports Mojave (10.14).

Acronis True Image 2019

Symptoms

The following issues are observed on US5 DC:

  • Agents are randomly going offline
  • Agent statuses are changing between online and offline
  • Poor console performance, some tabs take more time to open or do not open at all
  • Service console is slow

Cause

Issue on US5 DC.

Workaround

Acronis Data Center Operations team is monitoring the datacenter and applying workarounds for the observed issues. The permanent fix is planned for one of the nearest releases.

Symptoms

Activity details for virtual machines are endlessly showing "Loading" status. Details are not shown:

Cause

Issue in the product.

Solution

This issue was fixed in Acronis Cyber Cloud 21.12.

More information

You can use API calls listed below to retrieve activity details: log in to DC and specify the link in browser address tab.