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Acronis services are not started. As a result, operations fail

1. Nahimic software is installed on your computer

2. When you try to launch Acronis True Image, the program's window does not open. No error message is displayed.

Symptom

Acronis True Image closes unexpectedly at startup if Wacom software is also installed.

Cause

Known compatibility issue.

Troubleshooting

Check if the issue is resolved after each step:

Acronis Catalog Browser Service can't start after Java update.

Backup task status is displayed as "Queued" and never completes.

Symptoms

Error "Video mode setup error: Error 0x1400006: Invalid video framebuffer parameters" occurs at computer boot time when you try one of the following:

  • Boot the computer from Acronis bootable media (Linux-based)
  • Use F11 feature (Acronis Startup Recovery Manager)
  • Perform a recovery, disk cloning or other operation, and a computer reboot was requested

Example error messages:

Example 1:

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