If there is an issue with correct installation of Acronis software, then it can be useful to send an installation log along with the request for support
To back up the system encrypted with BitLocker you will need to create an image from Windows
Acronis Backup software may conflict with disk-level encryption software
After running of uninstallation of Acronis Product the entry in software list remains. To fix this, run Cleanup utility or MS Fix-It utility.