Older builds of Acronis True Image Echo Server for Linux and Acronis True Image Echo Enterprise Server Linux Agent have the SNAPAPI module that does not support kernels 2.6.24 or higher
Download and install the latest build of Acronis Backup & Recovery 10 to solve the issue
Current SNAPAPI module of Acronis True Image Echo Server for Linux and Acronis True Image Echo Enterprise Server Linux Agent cannot be compiled on Ubuntu 8.04 and higher
First install Acronis drivers, then Acronis True Image Home, and only then RamPhantom to resolve the compatibility issue
There can be two different causes: the volume you choose is encrypted by TrueCrypt, or there is a malfunction of Acronis low-level drivers due to incorrect registry value
This compatibility issue has been fixed
This has been fixed
Installation of Acronis Product Fails with "SnapAPI installation completed - 0x430 or - 1072" in MSI Log. Reboot the machine in order to restart the installation.
Acronis True Image hangs when there is Kidswatch Time Control installed on the machine
This is a Microsoft issue
Acronis True Image does not recognize hard drives when there is HP Backup & Recovery installed
This article applies to:
- Acronis Backup Software
(!) Modern HP machines have preinstalled Cyberlink Recovery Manager instead of HP Backup & Recovery.
All current Acronis products have no compatibility issues with Cyberlink Recovery Manager.
Try running Checkdisk and updating Acronis drivers to resolve the issue
Compiling the necessary SnapAPI modules for Acronis Backup & Recovery 10 fails on Red Hat Linux Enterprise (RHEL) 5.4 and CentOS 5.4 systems
How to collect the log of SnapAPI drivers in Windows
Update SnapAPI to 2514.
Download and install the latest build. If you already have the latest build, run the installation file and hit "Repair"
Download and install a SnapAPI update to fix the issue
Maximum partition/volume size supported by Acronis software
How to request the log of SnapAPI drivers in Windows
If Acronis product reports that it has not found any hard disks in Windows, the issue is probably in third party software blocking access to hard disks
Description of the Acronis SnapAPI module
How to collect logs of SnapAPI drivers in Linux
Install an older version of dkms and rebuild SnapAPI
SnapAPI logs are required for troubleshooting snapshot issues. The common error messages that the SnapAPI log will help troubleshoot are:
unable to create volume snapshot
source is not selected (Hyper-V error message)
Starting with Update 6 of Acronis Backup 11.5 (build 43800/43994 depending on region or with snapapi.dll 2399 and newer) SnapAPI logs from Windows machines are collected by Acronis System Report.
You will need to delete keys and strings from Windows registry to remove Acronis SnapAPI drivers
If there is not enough storage space to create the temporary snapshot file, the backup operation will fail with an error message similar to the following one:
Not enough storage is available to process this command
This article describes what this temporary file is and how to modify its size. For detailed description of the snapshot process, see SnapAPI.
This article explains to install Acronis software on Linux systems without installing packages required for compiling SnapAPI module on every machine. Instead, it's possible to install Acronis agent on a test machine and distribute precompiled module over your systems.
On the source machine:
1. Build SnapAPI modules:
Change the databases to Simple Recovery Mode
Backups fail with error messages stating that the SnapAPI module is not loaded for the running kernel.
In dmesg/messages, you can find these errors from SnapAPI: "make_request_fn is NULL."
Backup agents BEFORE C21.09 release had a version of the SnapAPI kernel module (versions up to 0.7.140) that could not compile successfully on kernels 4.18.0-315 or higher (in the 4.18. series).
How to update the SnapAPI module in Linux