Slow

Acronis Cyber Protect Cloud: Agents offline and slow performance on US5 DC

Symptoms

The following issues are observed on US5 DC:

  • Agents are randomly going offline
  • Agent statuses are changing between online and offline
  • Poor console performance, some tabs take more time to open or do not open at all
  • Service console is slow

Cause

Issue on US5 DC.

Solution

The issue has been fixed in April 2022.

Acronis Active Protection slows down applications without a valid digital signature that modify many files in a short period of time

Symptom

A third-party application runs slowly if Acronis True Image is installed.

Only those applications are affected, whose executable files (.exe) do not have a valid digital signature, AND modify a lot of files in a small period of time as part of its normal work.

To check if an executable file has a valid digital signature or not, follow the steps below: