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Instructions on how to troubleshoot issues with backing up to a network share in Windows

Installation of Acronis Product Fails with with "Attributes of source directory is invalid (0xFFFFFFFF). Error code: 0x5" in MSI Log. Copy Installation File to local storage and restart installation.

You need to collect restore operation log and save it to an external/flash drive, a network share or a floppy disk

This article describes the troubleshooting steps in case a network share cannot be selected as a backup destination. "The drive is not ready" error is typically related to the share specifics which should be revealed. One of the common solutions is to access the share using its IP address instead of the hostname

How to solve the problem when a bootable version of Acronis product cannot log you into the network where the image archive is, and keeps asking for the user name and password again and again

Acronis True Image fails to create back up files that are on a network share

There can be several reasons why you are not able to locate the desired network share when booted from a standalone version of Acronis True Image

mobilEcho clients connect to mobilEcho servers on port 443 by default.

If the mobilEcho server that contains your home directory shared volume(s) is configured to use a port other than 443, you will need to create a Network reshare path mapping that points to the correct mobilEcho server and share on the correct port. This will allow the mobilEcho client to know to connect to the server on the non-default port.

When setting up recovery to the original location on a network share, explicitly specify the access credentials

Instructions on how to save the Acronis Agent for ESX/ESXi Virtual Appliance logs to a network share

This article applies to:

This article applies to:

  • Acronis True Image 2015
  • Acronis True Image 2014
  • True Image 2013 by Acronis
  • Acronis True Image Home 2012
  • Acronis True Image Home 2011
  • Acronis True Image Home 2010
  • Acronis True Image Home 2010 Online Backup (Standalone)

Supported Media

Acronis True Image 2015/2014

Acronis Cloud supports backup from the following sources:

Symptom:

After upgrading from previous versions to 2.1.1x18 or v3.0x10, a Mac user mounts a volume using a NT domain account:
a) Some (or all) folder/files within the volume are not visible, even though the user has permissions in NT
b) User is unable to write or delete inside a folder where they have NT permissions

You have specified incorrect machine address or the hidden Admin$ share is disabled

This article applies to:

  • Acronis True Image
  • Acronis Backup (Acronis Backup & Recovery) 11.7//1.5
  • Acronis Backup for VMware (Acronis vmProtect) 9

Provide credentials of the user that has access to the network share on the Agent machine

The most common reason for this is an unoptimized file system. Please open a technical support case at

https://support.acronis.com/mobility/

Symptoms

1.You select a mapped public network share as a backup destination

2. Acronis True Image requests credentials for accessing public network share

Cause

Issue in the product

Create a login and password for backing up to network share

Symptoms

  1. You are trying to create a backup of Machine A in a shared network folder created on Machine B
  2. The Acronis Managed Machine Service Account (A\Username) of Machine A, and the login information of the network folder (B\Username) use the same user name, but have different passwords.

    In this case the Managed Machine Service account A\Username may become locked out in some cases.

Symptoms

  1. You installed a Windows update (version 1709 and later),
  2. Backup, replication or another operation with a destination network share fails with:

Windows error: (0x80070180) You can't connect to the file share because it's not secure. This share requires the obsolete SMB1 protocol, which is unsafe and could expose your system to attack. Your system requires SMB2 or higher. For more info on resolving this issue, see: https://go.microsoft.com/fwlink/?linkid=852747

When backing up a network shared folder you get 'The credentials for network share are incorrect' error, even though you are able to access this share in Windows File Explorer using the same credentials.

Instructions on how to troubleshoot and resolve issues with corrupt backups

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