After Upgrade from Previous Version the Backup Fails with "Message: There is no activated subscription for account 'user@domain.com'.'".

Currently Acronis True Image products do not support SFTP

To obtain SFTP log, please do the following on the machine where the problem occurs (for example, when creation of a centralized vault fails, enable SFTP log on Acronis Management Server machine).

In Windows:

  1. Run regedit from Start -> Run;
  2. Open the following registry key:

    HKEY_LOCAL_MACHINE\Software\Acronis\DebugLogs registry key. (If the DebugLogs key does not exist, please create it)


You try to add SFTP server as a backup location.

The operation fails with :

Network disconnected


Failed to get root directory


Connection issue with SFTP.