for Service Providers

Do the following in case your Acronis Storage is running out of space.

Troubleshooting

1. Try to connect to the console using IP alias of the Management server, not the external IP of the node. The external IP may change in case MGMT role was migrated from one MDS node to another.

2. Check drive speed with this command (execute it several times):
hdparm -t <disk device, e.g. /dev/sdb>

Read speed should be about 100MB/sec. If the speed is lower, the hardware must be improved according to the hardware requirements.

Symptoms

  1. You have set up some backup plans.
  2. You start Cyber Protection console on a remote machine. Time zone set on the remote machine differs from the one set on the Backup Client machine.
  3. Backup start time is displayed incorrectly on the remote machine.

Cause

Issue in the product caused by the difference in time zones.

Solution

Backups start according to the schedule and time specified on the Backup Client machine.

Network issues

1. Make sure the node with MGMT role assigned has Internet access.

2. Make sure the registration portal is available on the MGMT node.

Execute this command:
ping baas.acronis.com

If command fails with an error, check DNS servers' names in /etc/resolv.conf file on the node:

a) if FES role is enabled on the node, the list of the DNS servers should be equal to the one specified in FES role settings.

Description

Quotas enable you to limit a tenant's ability to use the service. For more information about storage and device quotas see Acronis Cyber Protect Cloud: storage and devices quotas and overage

If you do not set a quota overage, the quota is considered "soft." This means that restrictions on using the Cyber Protection service are not applied.

Symptoms

You have successfully installed an Acronis Backup Agent, but registration failed and machine does not appear in Cyber Protection console.

Or you need to re-register a client machine to another Backup Account.

Solution

There are 2 methods

Method 1

Acronis Cyber Protect Cloud has introduced a new option to register/ re-register the installed Backup Agent using the installer. The registration or re-registration can be done both on the Machine where the Backup Agent is installed or on a different machine.