• /tmp during installation (Crtl-Alt-F2 to go to console)
  • /var/log/anaconda in the installed OS

Cluster DNS logs

  • /var/log/coredns.log

Backup log

  • /var/log/vstorage-ui-backend/backup.log  

Restore log

  • /var/log/vstorage-ui-backend/restore.log

Logs for troubleshooting problems with management HA configuration


You are trying to update the Storage certificate via CLI according to the article and the following error occurs:


There is an issue in the product that will be fixed in the next updates.


We will update this article as soon as a fix is available. Meanwhile, please do the following:

On July 16, 2019, Acronis has released a new version of Acronis Software-Defined Infrastructure. The product has been renamed into Acronis Cyber Infrastructure. Product version is 3.0.

With this release, Acronis introduced several new features, see list here.

You can find release notes here.

User guide is here.

This article is intended for Acronis Cyber Infrastructure administrators using Acronis Cyber Infrastructure in combination with Acronis Backup Cloud, Acronis Backup Advanced 12.5, or as a general-purpose storage. This article explains how to generate, install and use SSH keys to connect Acronis Cyber Infrastructure in Windows environment using popular third-party tool PuTTY. 


You observe all or several of these symptoms:


You have installed Acronis Cyber Infrastructure (Acronis Storage) and registered it in Acronis Cyber Cloud.

You try to register Backup Agent in Acronis Backup Cloud, but registration fails with:

"Outgoing connections are not available for the following ports: hostname:44445"


For a successful agent registration, the following prerequisites must be met:

1. All required Acronis Backup Cloud hostnames are accessible through respective ports:

Compute. Run virtual machines (technical preview) on Acronis Software-Defined Infrastructure nodes in the hyper-converged mode (storage and compute on same node) or the traditional way (storage and compute on separate nodes)

The following requirements must be met before installing upgrade to Acronis Cyber Infrastructure 3.0:

Upgrade requires restart of all nodes.

System requirements for v.2.5

Storage only nodes (the same as in 2.4) or Storage + Management

Type Minimal Recommended
To upgrade from Acronis Storage 2.4 to Acronis Software-Defined Infrastructure 2.5, follow this guide:

The document describes manual update for Acronis Storage v. 2.x and all the additional components to the latest available update of Acronis Storage 2.4 and how to update Acronis Software-Defined Infrastructure 2.5 to later updates.

This article explains how to open Acronis Backup Gateway logs. It is required for the troubleshooting storage-related issues.

In Acronis Storage 2.0, logs were written to a .gz file. Since Acronis Storage 2.1, Acronis Software-Defined Infrastructure and Acronis Cyber Infrastructure, logs are written to a .zst file. 

This can be checked in Acronis Backup Gateway configuration file:

Supported Configurations of Acronis Storage

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