SDI

On January 15, 2019, Acronis has released a new version of Acronis Storage. The product has been renamed into Acronis Software-Defined Infrastructure. Product version is 2.5.

With this release, Acronis introduced several new features, see list here.

You can find release notes here.

User guide is here.

Supported Configurations of Acronis Storage

Compute. Run virtual machines (technical preview) on Acronis Software-Defined Infrastructure nodes in the hyper-converged mode (storage and compute on same node) or the traditional way (storage and compute on separate nodes)

This article is intended for Acronis Software-Defined Infrastructure administrators using Acronis Software-Defined Infrastructure in combination with Acronis Backup Cloud, Acronis Backup Advanced 12.5, or as a general-purpose storage. This article explains how to generate, install and use SSH keys to connect Acronis Software-Defined Infrastructure in Windows environment using popular third-party tool PuTTY. 

This article explains how to open Acronis Backup Gateway logs. It is required for the troubleshooting storage-related issues.

In Acronis Storage 2.0, logs were written to a .gz file. Since Acronis Storage 2.1 and in Acronis Software-Defined Infrastructure, logs are written to a .zst file. 

This can be checked in Acronis Backup Gateway configuration file:

To upgrade from Acronis Storage 2.4 to Acronis Software-Defined Infrastructure 2.5, follow this guide: https://kb.acronis.com/content/62188 

Issue

You are trying to update the Storage certificate via CLI according to the article and the following error occurs:

Cause

There is an issue in the product that will be fixed in the next updates.

Solution

We will update this article as soon as a fix is available. Meanwhile, please do the following:

Symptoms

You have installed Acronis Software-Defined Infrastructure (Acronis Storage) and registered it in Acronis Data Cloud.

You try to register Backup Agent in Acronis Backup Cloud, but registration fails with:

"Outgoing connections are not available for the following ports: hostname:44445"

Prerequisites

For a successful agent registration, the following prerequisites must be met:

1. All required Acronis Backup Cloud hostnames are accessible through respective ports:

Symptoms

You observe all or several of these symptoms:

Installation

  • /tmp during installation (Crtl-Alt-F2 to go to console)
  • /var/log/anaconda in the installed OS

Cluster DNS logs

  • /var/log/coredns.log

Backup log

  • /var/log/vstorage-ui-backend/backup.log  

Restore log

  • /var/log/vstorage-ui-backend/restore.log

Logs for troubleshooting problems with management HA configuration

Upgrade requires restart of all nodes.

System requirements for v.2.5

Storage only nodes (the same as in 2.4) or Storage + Management

Type Minimal Recommended
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