Screen

screen

The fix is available in the latest released build of the product (Build 11345 or higher)

It is recommended to have screenshot(s) of the possible issues when submitting a support request to Acronis Customer Central. This will let Acronis Customer Central Representatives have a better insight into the request.

Creating screenshots in Windows

Creating screenshots on Mac

Creating screenshots on mobile devices

 

Download an ISO image from the Acronis website, burn it to a CD/DVD, and issue a special command to get the proper screen resolution

Introduction

This article explains how to resolve a problem, when Windows does not boot and snapman.sys is mentioned on the blue screen (BSOD), after an attempt to uninstall or force remove Acronis software.

Symptom

BSOD during computer bootup related to snapman.sys after removal of Acronis software. Windows does not boot in normal or safe mode.

Symptom

Text, labels and other elements in the graphical user interface of Acronis True Image 2019 are too small and hard to read and use.

Click here to skip to the solution part.

Background

The issue can occur on high-resolution displays, known as 4K monitors, 6K, 8K etc.

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