Scale

Symptom

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Background

The issue can occur on high-resolution displays, known as 4K monitors, 6K, 8K etc.

Symptoms

You have installed or upgraded Acronis Cyber Protect 15 software and deployed Agent for Scale Computing HC3 (Virtual Appliance) into the Scale Cluster.

Despite adding a sufficient quantity of the Advanced Virtual Hosts licenses, it is not possible to run existed backup plan(s) or create the new one.

Backup plan shows the following error: 

The protection plan cannot be run as the device has no license

Symptoms

You have installed Acronis Cyber Protect 15 software and attempt to deploy Agent for Scale Computing HC3 (Virtual Appliance);

Deployment of the Agent for Scale Computing HC3 (Virtual Appliance) instantly fails with the following error:

Failed to download the virtual appliance. Check the Internet connection on host <hostname> or download the file...

Description

Due to the Acronis Cyber Protect 15 installer size limitation, the "Update Package from for Agent for Scale Computing" needs to be downloaded manually and must be placed in the corresponding folder on the Acronis Management Server machine.

Steps to perform:

      1. Download the "Update Package from for Agent for Scale Computing" as described in http://kb.acronis.com/latest

Symptoms

You follow the User Guide Article Deploying Virtual Appliance and attempting to deploy Acronis Virtual Appliance for Scale into the Scale Cluster.

Deployment starts, but then fails with the following error: 

Symptoms

  • After performing V2V restore (VMWare backed-up machine to Scale HC3), you are facing the following issues:

1. The VM runs normally, but cumulative updates failing with the error "0x8007054f"

2. Not possible to replace the VirtIO Red Hat SCSI controller driver with a new version.

Cause

Issue in the product.

This issue will be resolved in one of the upcoming updates.

In the meantime, please follow the workaround below