If Primary Domain Controller of Windows 2000/2003 Active Directory goes down and Backup Domain controller automatically takes over, then Active Directory will be out of Sync after Primary Domain Controller is restored from a backup

Installation of Acronis True Image Home 2012 fails with a rollback

You may get a rollback due issues with permissions in the registry

Collect the log and send it to Acronis Support for investigation

Installation of Acronis Product Fails with "Error 1401" and "UNKNOWN\Components..." in MSI Log

Installation of Acronis Product fails without Return Value 3 or Rollback in MSI Log


  1. You are attempting to install Acronis Backup & Recovery 10 Agent for Windows or Acronis Disk Director 11 Advanced;
  2. The installation starts, but then rolls back;
  3. In the installation log you search for the Return value 3 entry (for operating systems in English) and you see the following error entries:

    (!) For complete information on how to analyze installation logs, please see Analyzing Installation Logs of Acronis Products Based on MSI Technology.


  1. An attempt to install or update Acronis True Image (any version) fails with the following error message:
    Installation has failed
    The older version of this product cannot be removed because it seems to be corrupted
  2. See Solution 1.