Acronis Storage Node can process 10 simultaneous requests and 50 simultaneous connections
Make sure your Firewall software is not blocking the access
Acronis True Image fails to create back up files that are on a network share
You can submit a comment under "My Support Requests" that will be recorded directly in your case
"My Support Requests" is an Acronis Customer Portal where you can browse and review all your cases
How to create userdumps when the application hangs
This article describes upgrade procedure from Acronis OEM versions.