Acronis Storage Node can process 10 simultaneous requests and 50 simultaneous connections
Make sure your Firewall software is not blocking the access
Acronis True Image fails to create back up files that are on a network share
How to create userdumps when the application hangs
You can submit a comment under "My Support Requests" that will be recorded directly in your case
You need to have Order ID and a serial number to retrieve the registration E-mail
"My Support Requests" is an Acronis Customer Portal where you can browse and review all your cases
This article describes ugrade procedure from Acronis True Image OEM versions.