Reports issues

Acronis Cyber Protect Cloud: Inconsistency in dashboards (backup status and last backup)

Symptoms

Cyber Protection plan name is displayed as "-" in operations widgets (e.g. "Backup status" widget) although the device has an applied protection plan,

OR

Dashboards and reports show wrong date for the last backup, but under Devices tab in cyber protection console, the backup dates and status are correct.

Cause

Issue in the product.

The issue is planned to be fixed in one of the upcoming updates of Acronis Cyber Protect Cloud.

Acronis Backup Advanced: Troubleshooting AMS Reporting Issues

The Acronis Management Server keeps detailed information about each Agent and its status inside an MS SQL database. This allows us to provide detailed reporting functionality by running queries on the database. Instead of forcing you to formulate and run these queries manually, we have provided integrated GUI functionality to run these queries and receive results in an HTML format. If you are facing issues with this reporting functionality, please follow the troubleshooting guide below.