When a member of a RAID 5 volume fails, the operating system directs the reading and writing all of new data to the remaining members of the volume. A single member failure will not result in data loss, but reduces overall performance of a RAID 5 volume. Repairing a RAID 5 volume restores its performance by reconstructing the data of the failed member on another disk.

Here is a screenshot of a failed RAID 5 volume in Acronis Disk Director 11 Advanced Server and in Windows Disk Management:

This article explains how to update, repair the install of Acronis True Image 2018/2019/2020 and do a clean installation to resolve a problem with the software if need be.


This article describes troubleshooting techniques that can be used to resolve/workaround a number of issues with Acronis True Image software, caused by outdated, damaged or missing parts of the software settings and executable files.

The list of symptoms when it can help includes, but is not limited to:

All the components of the appliance are covered by warranty. However, not all the components have reason to fail in the field unless there has been mechanical damage which is not covered by warranty. There are three categories of components, as listed below.
1. Field replacement components covered by warranty: